AT&T Store Sacramento Madison Avenue

The new Manager on site “Brandon” makes all the difference in customer service an attention too details in your purchase an concerns. He made a horrid sales 48 hours prior into a blessing I wrote a very bad review on too immature sales men and unprofessional inter action the two salesmen lack of ability of customer service and let alone common value of pride in one’s inter action with customers was disgusting Thank you Brandon now the manager at that store a fabulous sales person and attention to details spot on Happy customer!!!! You are amazing !!!

Criminal records while you stew. On 10/26/2018, I bought my iPhone XR. Very courteous, they had the Blue 128-GB model I bought in stock.

11/20/2020: Blue iPhone 12 Mini 128 GB wasn’t in stock. Calling them back after leaving, they ordered one to be shipped to Mom’s rural Yuba County address. FedEx delivered it quickly.

11/22/2020 was when things went downhill. About 2:35, the male manager counseled me on a hair-trigger. Hard-core, buddy.

Protecting employee privacy and security is naturally important. Giving them about $1,900 of business over the past 2 1/2 years, I have mixed feelings about this business. Are they running an AT&T Store, or a prison?

1/15/2021: Typed said manager a 3-page letter, cc: AT&T CEO. Perhaps Mr. Manager Sir Is Always Right will laugh at trying to maintain a business relationship with His Own Superiority.

1/16/2021: Do not go within 500 yards of their store—or face arrest. Pandemic sitting duck: Process server will likely be here for the first time in my life.

Naturally dude will give only his side of the story. Might be retaliation for complaining about a local Boost Mobile Store in April 2016.

Not an AT&T store! They said they are a retail store only! They cannot take returns! They cannot help you with AT&T issues.

I recently purchased a new iPhone XR And had a great experience at the store. Leon helped me with my purchase and was very kind, patient and knowledgeable about the phone. He spent a lot of time with me explaining the use and features of my new phone. I have since visited the store a few times and have found everyone there to be helpful and friendly. I highly recommend this store And it’s staff!

LAZY BUMS, DON'T DO THEIR JOB
On the afternoon of Feb 7th, 2020, was first helped by a skinny young guy. He had me write out every simple thing I needed: Put a SIM card in my phone and activate it with the receipt that I gave him. We then reviewed this simple task. Then we reviewed it AGAIN.
I came back 90 minutes later, and a Latina young woman was sitting there staring off into space with my phone three inches in front her hands. She had done NOTHING AT ALL.
The matter had been turned over to her. She herself said so. Then she just stupidly stared at me and brainlessly said, "How may I help you?" over and over, like the lazy bum she so truly is, She didn't read any of the big notes taped to the phone while it was in her hands. She didn't talk to the fellow employee who arranged for her to do the job. She didn't use her brain. She just failed and failed and failed to work.
So I'm out two trips to the store and I can't use the telephone. If you're foolish enough to waste your time and go to try to get results from these idiots, you're an idiot, too.