AT&T Store Encino Encino

Horrible store, deceitful salespeople who lie to your face, even worse management who posts fake reviews on other websites.

Well rehearsed schemes to rip off customers, the employees and manager and I’m sure Corp (have not contacted) want to only prob produce numbers THE WHOLE 2 hours I was there people were walking in screaming about being ripped off

Absolute intentional systematic misinformation and dishonesty, I was there today for 3:20 hours I called and the store manager the young African American lady, Shamaya said : “ yes we have a iPhone 12 Pro Max 256GB Blue color, my boss and I got there she said oh the 25GB is on hold and sold me a 128GB in the process of switching my phone over she was on the phone talking with a friend about what they should eat for lunch she left at 1:05 pm and came back at 3:00.pm meanwhile a lady walked in and asked the other young lady if they had a blue 256GB pro max and she said a few went and got it for her they started the process also tried to buy an SE for her 11 year son but they tried a dishonest move with the lady she said cancel me transaction I’ll go to Apple the gentleman waiting behind her said you guys are terrible dishonest and walked out after getting her name, an Afghan lady and her cousin were in line saying they were ripped off a few days ago but when they asked for a refund they were told the computer doesn’t work, the manager walked in I asked why did you tell me you didn’t have a 256 GB she said oh it was on hold the lady waiting there for her old phone to get reactivated and go to Apple store said no I walked in and was told yes we have 2 of them & tried to sell it to me. So lied to again !! and sold me something I didn’t want and had called and was told yes come and took my name in, but sold me something I don’t want and is in low demand, We have 9 lines tomorrow I’ll call Spectrum Wireless who use Verizon net to see what it would take to transfer the 9 lines, never got an apology and they were systematically lying $ ripping customers off don’t know how at&t allows this, don’t feel like switching after 17 years but have to go somewhere where we’ll be treated fairly not as if we are naive and clueless I’m still in shock. I DON’T LIKE LEAVING NEGATIVE REVIEWS BUT PLEASE PROTECT YOUR SELF AND YOU LOVED ONES DON’T SET FOOT IN THIS DISHONEST STORE GO TO A COMPANY ATT STORE NOT A FRANCHISE

The service was awful by store manager, whom was discriminated badly in the past. She was so careless about what I needed or how much I wanted to spend . I wouldn’t recommend this store to anybody. AWFULL EXPERIENCE

No wait and the sales rep knew what he was doing. Quick and knowledgeable recommendations. Courteous and friendly!