AT&T Store Foothill Ranch Foothill Ranch Towne Centre

Alex was amazing this evening, he was able to troubleshoot & fix an ongoing issue with my elderly mom’s cell phone. This phone is her lifeline and we are so grateful for his expertise!
Alex is why our family will remain customers in hopes for many more decades.

Jezelle

I was in your store October 24 and was helped by William Hattar. His customer service was above and beyond exceptional, he really helped me with an issue I was having with my new iphone.

First I would like to apologize for the nature of this email. But, I have been to your store twice now and I have never received such poor service ever since I have been with ATT. It is 7/1/2019 at 5:20pm when I was there, I don’t know the employee’s name, but this is the 2nd time I have interacted with him. The first time I had come to ask about some home wireless issue’s I was having. He acted as if I has interrupted his day and was very short. I blew it off as a bad day. I was just in there today, going to upgrade my 8note to the 10note and I wasn’t even acknowledged that I was even in the store. I don’t know if you had 2 gentleman in the store working at the same time, seems like it was another employee as they were wearing the same shirt, but don’t know for sure. The 2 of them were very much into the life conversation and philosophy vs. helping me out to get an upgrade. I don’t normally write emails, but at this point I won’t go back to your store as long as he is employed there. I will just conduct my business online, which such because I like to support the physical businesses when I can. Apologize again for the email, but I am sure you have video of the zero % interaction from today. Who ever was there today should no longer have a job after today. My opinion.

Representative was knowledgeable and helpful fixing an issue that I had from the Irvine, CA store