AT&T Store Foothill Ranch Foothill Ranch Towne Centre

I was in your store October 24 and was helped by William Hattar. His customer service was above and beyond exceptional, he really helped me with an issue I was having with my new iphone.

First I would like to apologize for the nature of this email. But, I have been to your store twice now and I have never received such poor service ever since I have been with ATT. It is 7/1/2019 at 5:20pm when I was there, I don’t know the employee’s name, but this is the 2nd time I have interacted with him. The first time I had come to ask about some home wireless issue’s I was having. He acted as if I has interrupted his day and was very short. I blew it off as a bad day. I was just in there today, going to upgrade my 8note to the 10note and I wasn’t even acknowledged that I was even in the store. I don’t know if you had 2 gentleman in the store working at the same time, seems like it was another employee as they were wearing the same shirt, but don’t know for sure. The 2 of them were very much into the life conversation and philosophy vs. helping me out to get an upgrade. I don’t normally write emails, but at this point I won’t go back to your store as long as he is employed there. I will just conduct my business online, which such because I like to support the physical businesses when I can. Apologize again for the email, but I am sure you have video of the zero % interaction from today. Who ever was there today should no longer have a job after today. My opinion.

Representative was knowledgeable and helpful fixing an issue that I had from the Irvine, CA store

Store associate I was very kind and knowledgeable.