AT&T Store Huntington Beach Bella Terra

Last month when I came in to pay phone and Directv I was helped outside. Not a problem except Employee charged my card for 2 months on my phone bill and didn’t tell me. I was then told, the employee couldn’t process my Directv payment and would have to use the Kiosk inside ( done plenty of times no issues ) just came to pay this months Directv at Kiosk went in with mask on and was told to go to another store by Gabe the 13 year experienced manager. Not the great customer service you rave about in your self loathing home page. But hey if people are dumb enough to keep paying Directv - AT&T $200 a month for lousy Satellite then hey Gabe you can treat the customers any way you want. 7 lazy people sitting inside doing nothing. Sad

Literally the best customer service I have ever received at a AT&T store. Michael was able to fix my issue that I otherwise would not have been able to fix myself. He was so professional & to the point. This store is lucky to someone with such knowledge. Highly recommend this store!

I wish I could give 0stars. So disappointed with this store at Bella terra! Came to pay my bill after work and I looked online before coming to make sure they were still open and it said open till 9pm. I got there at 8:35 and when I pulled up a male and female both made eye contact with me and walked quickly to the back. As I went to open the door it was locked but it still appeared as if they were open, I knocked very loudly on the doors to be sure they heard and they never came back out. I waited till about 9:20 and never saw them the whole time pretty sure they were hiding in the back waiting for me to leave. All I needed was to use the kiosk they didn’t even need to do any work. Ive been a loyal ATT customer for over 10years and this experience was so rude and annoying. Tried looking for an email to contact the manager but was unable to locate. We’ll see if he responds to this but I will be contacting corporate in the morning about their associates closing their stores nearly 30min early for their own selfish convenience.

Customer service from Sion was great, there was no waiting (I made an appointment) The only bummer they did not have the phones I wanted in stock so they are being shipped, I did the buy one get one free on the Samsung S-10 max can not wait for the package to come

I added 2 prepaid lines and i was supposed to get 2 discounted cell phones, 1 only was available, when i went couple of days later to check if they get more, i was told that the offer ended and you have to add more line in order to get another discounted cell phone!