AT&T Store Inglewood Inglewood

I received amazing service both times I have went recently to go get the iphone 11 max which I love and it was great experience. Victor that works there walked me through the process , reserved my phone for me and helped me set it up. He also answered all my questions and help me get great insurance and accessories. I definitely recommend him when needing service at this location.

This store is too slow. Only came in to pay a cable bill and have to wait around as though I was actually phone shopping. At least if you have a couple of customers that only need to make a payment, in my opinion they should not have to wait hours while you're trying to sell phones. At least have an available kiosk or something!

I have been to this store about one year ago since I needed a data sim card for my 2 weeks holiday in the United States.
The vendor sold me a sim card not knowing that it included the "auto pay" feature.
I never asked for this feature and it is total insolence assuming that the vendor received a higher provision.
Why the hell does a German tourist with a foreign credit card need "auto pay"?
When I was back in Germany, the following months I found out what I actually bought in this store.
The monthly payment for the sim card, that I did not use any more, had continuesly been withdrawn from my credit card - month after month.
All my efforts to find an AT&T reference person via phone and internet to cancel this subscription failed.
Moreover, I had to pay for the phone calls (which lasted more than one hour) even though the employee ensured it was free.
They told me it was only Prepaid so since AT&T was a big company there was no support for foreign customers.
The only advice I was given was to login through AT&T website with the default login data and cancel the subscription online.
Unfortunately, the default login data (username="10 digits wirelss number" and password="last 4 digits of wireless number") was not accepted.
I got an error telling me that username and password were incorrect.
Of course, it is very easy to guess and change the login data randomly or if the wireless prepaid number had been used before.
Finally, the only option for me to stop this nightmare of unwanted withdrawals from AT&T was to cancel my credit card.
This procedure by AT&T is not acceptable. It's nothing else than cheating customers and absolutely unprofessional.

Now my question is, do I need to be concerned the next time I enter the USA (as regards collection agencies e.g.)??
If there was an official working way to cancel my subscription, I defintely would have done it!!