AT&T Store Jackson Jackson

I placed an order for a new iPhone on December 31, over the internet. I immediately received an email from AT&T stating that they didn’t recognize my address. I called the appropriate number on the email. The individual I spoke with told me all he was able to do was to delete the offer and I needed to re-enter it. I did that immediately and received the same message. Once again I called the number and again was told they were deleting the order. I was told to call back in 48 hours to replace my order.
On January 2nd, I called back. The representive I spoke with assured me that he understood the issue and was more than capable of reordering and correcting the previous orders. I explained to him the phone I was interested in buying and informed him that I also had an iPhone to trade in. He informed me he was able to complete the order, but was unable to sell me the case for the phone. I paid him $801. I received the new phone on January 5th. On January 6th, I went to the AT&T store in Jackson to purchase the case. While at the store, I inquired of the salesperson to explain how this trade-in program worked. She looked at My account and the invoice I Received and informed me that I didn’t qualify for the trade-in program based on the way the order was entered into the system.
I spent the entire month of January attempting to get this situation corrected, to no avail. I was actually considering switching carriers. I called the Jackson AT&T store onFebruary 2nd and spoke with Jeff, the manager. Jeff told me to come in on February 3rd and he would attempt to come up with a fix. Well, low and behold, Jeff and Daniel, a sales rep, performed a miracle. I can’t say enough good things about these two. They accomplished in an hour what no other AT&T employee or Manager was capable of achieving in a entire month. My hats off for Jeff and Daniel they’re the BEST.

I picked up an online order and the rep activated the new phone without asking or telling me. This was a gift for my wife who is 4 hours away. She suddenly lost service on her phone because the new phone was activated. It took two hours on the app and the phone to reactivate her device. I will never shop here again and have filed a corporate complaint against your branch.

I would like to commend the manager, Nick, on working with me for the last year. There was a mix up when I bought my phone, but I’m happy to say the problem is now resolved! Nick spent time with me every visit I made to the store. He was thorough, concerned, polite and quite tenacious. I’m very grateful to Nick for keeping after this situation until we came to a resolution. He deserves recognition for excellent customer service in this regard. Big kudos!

Att sucks and this store proves it in the flesh!!!! manager stole $100.00 from my deposit I can’t get any service from these retards and I can’t get a return for the lemon iPhone they sold me. no one here knows how to do a return. They are unprofessional rude and inept BOYCOTT ATT AND APPLE I BOUGHT A $1400.00 iPhone pro max brick

I wanted to thank Nick for resolving the issue of our phones in December of last year. Nick kept trying, yes it took awhile, never the less he got the job done. Thank you