AT&T Store Mission Viejo Alicia Pkwy

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Map of 24481 Alicia Pkwy in Mission Viejo
Get directions to AT&T Store at 24481 Alicia Pkwy Mission Viejo, CA
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Day of the WeekHours
Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
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24481 Alicia Pkwy
Suite 1A
Mission Viejo, CA 92691
US

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Mission Viejo

  • Smartphone
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  • AT&T Apple Watch BOGO

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  • iPhone SE

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    5.00
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    Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Mission Viejo

    Prepaid Phone Plans

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    50.00
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    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • Samsung Galaxy A12

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    Req's 0% APR 36-mo. installment agmt. For well-qual. customers.

About the Mission Viejo Store

Authorized Retailer

Our Services

  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

Looking to purchase the newest iPhone, Apple Watch or Samsung smartphone? We have all your wireless needs covered with the hottest devices and matching accessories, including headphones, cases, screen protectors, wireless chargers and more. Our AT&T Store is in Mission Viejo, CA inside Alicia Towne Plaza. We're located at the corner of Alicia Parkway and I-5, nestled in-between H&R Block and LA Fitness. Conveniently located off I-5, we serve the Mission Viejo area along with the Acacia Knolls and Lake Forest neighborhoods. Not only can we help upgrade your device or wireless plan, but we offer fantastic promotions on AT&T TV, DIRECTV and U-Verse Internet! If your neighborhood qualifies for high-speed Internet, you could be eligible for AT&T Fiber. Our location is also Small Business Certified and eager to help your business get connected. We also offer buy online, pick up in store! Skip the line by placing your order online, then choose a time to pick up your new device on YOUR schedule. Click the Shop Now button to begin your online order.
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Looking to purchase the newest iPhone, Apple Watch or Samsung smartphone? We have all your wireless needs covered with the hottest devices and matching accessories, including headphones, cases, screen protectors, wireless chargers and more. Our AT&T Store is in Mission Viejo, CA inside Alicia Towne Plaza. We're located at the corner of Alicia Parkway and I-5, nestled in-between H&R Block and LA Fitness. Conveniently located off I-5, we serve the Mission Viejo area along with the Acacia Knolls and Lake Forest neighborhoods. Not only can we help upgrade your device or wireless plan, but we offer fantastic promotions on AT&T TV, DIRECTV and U-Verse Internet! If your neighborhood qualifies for high-speed Internet, you could be eligible for AT&T Fiber. Our location is also Small Business Certified and eager to help your business get connected. We also offer buy online, pick up in store! Skip the line by placing your order online, then choose a time to pick up your new device on YOUR schedule. Click the Shop Now button to begin your online order.

What our customers are saying

  • full starfull starfull starfull starfull star5
    great customer service
  • full starempty starempty starempty starempty star1
    It appears this location has a history of poor service based on previous reviews. I too had such an experience - with the same person even mentioned in previous posts (black sales rep named Warren).
    It started when I walked in the door - he yelled across the room at me to not "go any further" as he was helping a small group of 4 people (who were not practicing social distancing).

    I was initially taken aback at this outburst (he could have just asked me to wait there) but waited nonetheless.
    When he finally was ready to see me I explained that I was trying to understand the difference between my internet plan and another, higher speed one at the same price. Without even looking up my account he told me I would have to call customer service (???) to get specific plan information. When I questioned why he would refer me to phone support without even looking my account up he made no effort to answer. Frustrated, I further stated "you are not going to look me up no matter what, are you?" Again silence. I tried to ask a few more questions and only got the response to call either customer service or the tech line. (I later tried the tech line but all it does is check you internet functionality).

    With no cooperation I had no choice but to leave. I went to the corporate store on El Toro where not only were they able to answer my questions but convinced me to upgrade my internet and wireless - something Mr.Warren could have done if he had taken the time out his busy day to help me (sarcasm here - the store was deserted - other than the one group - the whole time I was there).

    I mentioned my experience when at the Corporate store and was told that store is a franchise - not a "true" AT&T store. I was also told the franchise reps are not as well trained as the real AT&T reps (apparently).

    I would strongly advise avoiding this store and take the short drive (about a mile) over to the El Toro Store (right off the 5 freeway). You will not regret it. In the meantime I have some friends with large social media accounts that I intend to ask to put Warren and this store on blast. I am also going to attempt to contact AT&T corporate.

    All you have to do is look at the reviews to see my point.
  • full starempty starempty starempty starempty star1
    this was the rudest most uncomfortable experience i had at a AT&T store. we asked for a different sim card because they sent us the wrong sim card in the mail and the african american representative working today with glasses talked to us with such a rude attitude I could not believe it. He could not find the sim card slot on my ipad and then after he finally decided to get up from his seat he pretended like it is our fault that we received the wrong sim card. he told us he will charge us for the new sim card then he said it is not his fault that we received the wrong sim card. was very odd to us. we left and went to the att store in el toro and they fixed everything with great customer service! unbelievable! please investigate!
    Response from AT&T
    Hello Dorna, M This is not the experience we wanted you to have. We want to make it right. We sincerely appreciate you and all our customers! Thank you for bringing this to our attention.
  • full starempty starempty starempty starempty star1
    we just went in to get the correct sim card for our ipad and they were so rude to us, the African american guy talked to us in such a rude way and with a very bad attitude, we will never go back to this store again, also we were the only customer there.
    Response from AT&T
    Hello Masih Mahmoodi We apologize and want to correct this! We're sorry we fell short of your expectations.
  • full starempty starempty starempty starempty star1
    Worst customer service. Store hours spelled out on the door. Open until 7. Door locked at 320. Tried knocking. No answer. Tried calling. No answer. No sign left that no one was inside retail store during posted store hours. It gets better. Lady pulls up “from lunch” in white Kia Optima. Gets out of her car and immediately writes me off without apologizing for wasting my time. She tells me she is still on lunch and to come back at 5:00pm or 5:30pm since she has a 4:00pm appointment. Doesn’t offer to sign me in or anything. She asked me rudely, “Umm, what can I help you with.” I responded that I just had a few questions about my plan and other plans that are available to see if my current plan is the best fit for me and my family. She told me to check out the Lake Forest retail store and walked back into the retail store and locked the door...if that is who you want running your retail store, you have no business being in business

Cellphones, plans & accessories

AT&T PREPAID

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POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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