AT&T Store Palm Desert Palm Desert

Alvaro Venagas is my hero. I was so frustrated trying to switch carriers. He helped me unlock my phone in a matter of minutes. I had spent all morning on websites from both carriers trying to do the switch. I am so grateful to Alvaro. AT&T is lucky to have this young man working for them. He was amazing!!!

The employees at this store vary Some are social rejects who get some sort of a kick treating customers like filth. I waited one time for almost 2 hrs and got yelled at because I asked how much longer. There were 3 employees on the floor and 2 were just gabbing with customers while they took their time helping them with their pertinent issues.
I really cringe when I need to go to this store. I much prefer the Palm Springs location. There is such a vast difference btwn these 2 stores in terms of helpfulness and friendliness

i just wanted to pay my bill i should not be treated like i have a contagious disease.. they should have done better i've been with ATT for a couple of years including my wireless service and this is the first time i've experience something like this..you could have done better

Javier provided great customer service. He was friendly and assisted me with my phone. After we left, we came back the same day with questions and he answered all of our questions. Thank you!

My poor mom wanted to transfer information from her old phone to her new one. Alex treated her with appalling disregard. He kicked her out of the store and made her sit outside and download her old phone into her new phone. She sat outside for 3 hours, with no help, trying to figure this out on her own. Then her phone died, and Alex made her buy a new charger to charge her phone. At this Point, she is exhausted and frustrated. She wanted to return the new phone and cancel her new plan. Alex would not let her do that. I do not know what sort of people you allow to work in your store, but people like Alex, make customers like me and other people, to want to cancel our plans and transfer to a whole new company. It was as if he got some sick satisfaction out of treating my mom with such incompetence.
Now, Alex used the pandemic as an excuse for kicking my mom out of the store. However, in that three hours time, there were two other people in the store who were able to sit INSIDE the store and have their needs met.
I appreciate good service, and I complement employees when they give good service. However, managers like Alex are an absolute detriment to your business. For example, my family has an an At&T plan, and now I am looking to other companies to fulfill our iPhone needs. Shame on you for hiring him.