AT&T Store Pasadena Foothill Boulevard

My old (in today's terms) iphone SE finally refused to recharge, so I was forced to look into getting a new phone. Dreading it, because I thought it was going to be a difficult experience, since there are so many options. But Joseph listened to me, got that I like the low-cost plan I'm on as well as the simpler, smaller phone, and did not try to convince me I needed something more expensive with more features. He explained all the procedures and charges clearly, got my new phone all set up, including a purple Otter Box, it was such a simple, positive experience, which I was expecting it to be time-consuming and frustrating. Thanks, Joseph, you got my day off to a great start!

Awful store experience! I was told untruthful information and made to feel like I was at a sleazy car lot. I was not treated like a valued customer, even with an appointment.

Arrived @ 8:15pm to pick up my new phone. Checked in via app, which tells me to "get excited". A few minutes later, I realize that the store closed early without any notification on their site or a sign at the store. Clearly their curbside pickup system had not been notified either. How inconsiderate to waste my time.

My son and I were helped by Kevin, who was efficient, helpful, and fantastic to work with. Great experience, which I never thought I'd say about a visit to the phone store.

I was helped by Karla. She was extremely professional and very nice. Her kindness went along way in our trust in her to help us add more to our plan and upgrade our phone. Karla thanks again for the amazing service!