AT&T Store Stockton Pacific Avenue

Hello. My significant other and I (gay couple) went into the store on 06/22/2021 at approximately 4-5 p.m. and walked around to look at phones. Afterwards, we stood where the middle table was with the iphone displays. There were 2 male employees discussing (idk what), and another female employee that approached them from the back (door). They glanced at us, but they didn't say anything. there was another female sitting where the back iphone display was (she didn't say anything either), and another male employee behind us (but he was helping another customer). While being in the store, maybe 5-7 minutes, NOT one single person said a word to us. There was no, hello, no how are you? no, have you been helped? NOTHING, no acknowledgement whatsoever. Therefore, we left.

I was helped to file an insurance claim for a phone by Jordan. He could of just told me what to do but instead he took time to listen to my story and filled it out for me to make sure I receive new phone within a reasonable timeframe. Kgi

Not recommend, manager have has waiting for more than a hour, he didn’t respect our turn, letting others to go wait before us, knowing that we were there more then 30 minutes before the others

I got a monthly cost for U-verse from AT&T and signed up. Then I started receiving bills from AT&T that were $40 higher then what they had first quoted me. I brought it to their attention no less than 15 times but got an ongoing runaround for the past ten months. I told them they're giving me no choice but to take them to Small Claims Court. They said, "Go ahead."

Terrible service, totally disrespectful, have been an AT&T customer for 30 years in in Stockton and will never shop here again. Tried buying an IPhone 11 and was giving a run around about the price. They did not abide by what is advertised on their website. Would not even let more than one person in the large store at a time. Ridiculous