AT&T Store Stockton Pacific Avenue

I am glad I read the reviews, it's been 20 years since I had the worse experience with AT&t when an ATT employee apparently stole my equipment I returned and i was on the hook for $1200 dollars and I was sent to collections and they never did anything to correct the problem, I promised my self I would NEVER deal with this crooks so after thinking about trying them again for the first time in over 20 years i read the reviews and i see I would be taking a chance if i even tried to deal with them so BEWARE ! by the way the review by oscargee11 asking to giving them a raise is probably an ATT employee who wants to make more money without any effort to do real costumer service, and please don't answer back to my review, I don't care what you have to say

In June, i purchased a iPhone for my daughter and was on the verge on purchasing a iPad for my daughter too unfortunately, the iPad wasn’t available due to a old wireless account i have. Ended up just purchasing the iPhone. 3 months later, i noticed a charge that i never noticed and turned out that they charged me the line for the iPad that i never purchased and other accrued charges with the iPad. To make longer story short, I’m on my 3rd visit to this location and it has not been addressed and i keep getting the runaround with no resolution. I was just informed that the store manager is apparently on vacation. I need the district manager to reach out to me ASAP

Christian - store manager unprofessional, did not offer any assistance with my I phone issue he just passed the buck elsewhere. He needs a course in customer service and training in products AT&T offers. Also needs training on how to handle issues he doesn’t know on how to fix and follow up. I would appreciate contact from district manager as he refused to provide.

My experience with ATT in Stockton on Pacific Ave, was great. The salesperson Ruthy Lagmay,and managers Christian,America and Yonic. Has been amazing.

My sister and I went to this location to get our mom a new phone for a late Mother's Day gift. Yes, we were greeted upon entering but the employee who helped us seemed very bored and unwilling to help. The store wasn't full either. He didn't bother showing their products or telling us about any deals going on. I had to ask questions how to transfer contacts to the new phone and he answered if we knew youtube sounding as if we were the dumbest people on Earth. Basically, he was telling us to do it ourselves and find out about it ourselves thru youtube since their machine doesn't transfer contacts for customers anymore. He didn't even bother explaining what to do next. My sister and I were pretty excited for our mom but this worker just had to ruin it. Next thing you know, my mom's old phone cannot receive or make calls anymore, unless it's connected to wifi. We weren't informed about this happening. All in all, while this employee was assisting us with our transaction, he was yawning and uninterested. We felt unwanted. I don't know about this location, they suck. Awful experience so far.