AT&T Store Boulder 29th Street

This store suffers severely from the current practice of pretending customer service through fancy check-in boards and Apple store layout. But when it really comes down to helping you, they only want to sell you stuff. A case in point:We have been AT&T mobile customers for about ten years, mostly because we live in the mountains and it is the only network that works up here. We purchased our mobile phones from AT&T and thus they came “locked” to AT&T. We have traveled to Europe twice in the last couple of years, and thus needed each of our cell phones “unlocked” so as to purchase a short-term European sim card for use there. As part of the process for unlocking them, one needs to insert a non-AT&T sim card into the phone, then input an unlock code. Both times we went into the Boulder AT&T store for help with this, and both times they refused to do so on the grounds that they would be helping us take our business elsewhere. Didn't even ask us why we needed them unlocked. We then went across the street to another mobile company, who most graciously helped us out in full knowledge that we were AT&T customers.If any other mobile provider worked up here in the mountains, I would show AT&T the same loyalty they have shown me.

I've visited the Boulder AT&T store many times, and am often fortunate to receive help from Zach. As always he was pleasant, straight-forward and accommodating.

My customer support person had only been working for 2 weeks, and almost lost all of my phone data in the backup. I'm glad I was paying attention. She also struggled to answer my questions regarding the new phone. It was a cold night, and there were 4 other employees on the floor standing around talking. I had to get up and ask them questions that the associate I was working with couldn't answer.

I have been an AT&T customer for over 15 years and this experience has seriously made me consider changing services so I never have to step foot inside an AT&T again. The manager on duty was condescending, rude, short, insulting and all around unpleasant. The sales associate was trying his best but was also not accommodating at all and you could tell the theme of the store was NOT customer service.