AT&T Store Boulder 29th Street

Employee went above and beyond to activate a replace sim on a corporate phone over a weekend.

I came into your store for a case and screen protector and noticed that one of your employees was CLEARLY ill. I felt so sorry because the employee definitely did not want to be working in that condition. Taking care of employees is even more important than taking care of customers. Send home sick employees AT&T.

Chris Lane helped me switch over to AT&T from Verizon and couldn't have made the process any easier! Very friendly, helpful and kind - thanks!

Awful manager - terrible customer service. Go to the Longmont store instead. Heather is a rude b*tch. I went in to return an online order that arrived damaged. She didn't even give me hte time of day, look up my account or anything. Just said, "I've never seen a phone arrive scratched. Not our problem." Thanks - for a $1,100 phone you expect a perfect device. Moral of the story: never order a phone online through AT&T as if it arrives damaged you will spend hours trying to resolve the issue.

This store suffers severely from the current practice of pretending customer service through fancy check-in boards and Apple store layout. But when it really comes down to helping you, they only want to sell you stuff. A case in point:We have been AT&T mobile customers for about ten years, mostly because we live in the mountains and it is the only network that works up here. We purchased our mobile phones from AT&T and thus they came “locked” to AT&T. We have traveled to Europe twice in the last couple of years, and thus needed each of our cell phones “unlocked” so as to purchase a short-term European sim card for use there. As part of the process for unlocking them, one needs to insert a non-AT&T sim card into the phone, then input an unlock code. Both times we went into the Boulder AT&T store for help with this, and both times they refused to do so on the grounds that they would be helping us take our business elsewhere. Didn't even ask us why we needed them unlocked. We then went across the street to another mobile company, who most graciously helped us out in full knowledge that we were AT&T customers.If any other mobile provider worked up here in the mountains, I would show AT&T the same loyalty they have shown me.