AT&T Store Waterbury Waterbury Mall

Jae Lee was most hopefully. Was very willing to follow up and offered a few options to consider. Very Nice manner. It was a pleasure dealing with him

Elena helped me get me and my kids brand new phones she was very helpful and polite

I dread going to a cell phone store worse than the dentist. My experiences have never been positive but it’s just one of life’s necessities...until my latest visit.
I called in advance to make an appointment and I was already unimpressed by the fast talking salesperson who was eager to sell me some new products. But I went in and was luckily paired with Joel V. He wasn’t obnoxious and flashy like the other salesman. Instead, he listened to what I was looking to do, asked me a few probing questions to ensure he understood and offered helpful suggestions that corresponded to my ask. I never felt like he was trying hard to sell my anything but instead felt that he genuinely understood my needs and wanted to help. He walked me through what we needed to do, he was polite and informative throughout the entire process. I felt like he truly treated me as a valued customer not just a sale. He made a personal connection with me and was so polite and friendly, I felt at ease throughout the whole experience. He is an absolute gem. Even though I didn’t get a customer service survey, I wanted to leave a review because that’s how positive my experience was.

Mar. 2 I went to this store to replace my phone which I had dropped in water and was not working. I simply wanted a similar flip phone with the same number. The employee who "helped" me (unfortunately, I did not get his name) kept me there for 1 hr. and 45 min., while he played on some sort of Ipad and kept asking me for ID (at least 3 times). When I finally left he said the new phone had a temporary number and I would have to come back to see him in a week so he could change it to the old number. I'm sorry I didn't get his name because I would never deal with him again. P.S. I gave 1 star because it wouldn't let me submit with zero stars.

My name is IRVING ALOMAR i stop in the ATT Waterbury store located in the Brass Mill Center to order my new phone, I was attended by, Krystal Santiago, and this young lady was super professional, super friendly, super smart, super attentive, when we talk about mega customer services we talking about Krystal Santiago, best of the best, she make my live so easy and happy today, thanks Krystal Santiago.