AT&T Store Waterbury Waterbury Mall

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Map of 495 Union St in Waterbury
Get directions to AT&T Store at 495 Union St Waterbury, CT
Day of the WeekHours
Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday11:00 AM - 8:00 PM
Saturday11:00 AM - 8:00 PM
Sunday12:00 PM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

495 Union St
Ste 2010
Waterbury, CT 06706
US
Located on the Second Floor across from the Food Court!

Our top priority is safety

  • Face masks required and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

  • Shopping hours for high risk individuals

Check out COVID-19: Our Response webpage for the latest information.

Mother’s Day gift guide
Gifts to celebrate the one who’s always there for you. Get great deals on some of the latest phones and devices.
LIMITED TIME AARP OFFER
Learn how to get a $100 credit per line when you switch to AT&T and buy a new phone on a qualifying installment plan with an eligible AT&T wireless plan (min. $60/mo. before discounts).
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.
AT&T Support
Having issues? Get help fixing common issues or learn how to contact us.

Special offers and new phones for Waterbury

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 11

    SMARTPHONE

    Learn how new and existing customers get iPhone 11 for $10/mo. No trade-in required. Pus, SAVE even more when you trade in an eligible device.
    10.00
    /mo.
    Restrictions apply. Req’s 0% APR 30-mo. agmt. Well-qualified customers only.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00
    /mo.
    Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Waterbury

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Waterbury?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Waterbury Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the Waterbury Mall AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Waterbury Mall AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
The best parking can be found outside the food court entrance (Entrance #6) facing Union Street.
manager photo
Meet our manager
Chris leads the team of friendly experts at the Waterbury Mall AT&T store and has been with AT&T for 5+ years and is proud to serve the Waterbury community providing the best in wireless and entertainment solutions. Chris is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starfull starfull starfull starfull star5
    Jae Lee was most hopefully. Was very willing to follow up and offered a few options to consider. Very Nice manner. It was a pleasure dealing with him
  • full starfull starfull starfull starfull star5
    Elena helped me get me and my kids brand new phones she was very helpful and polite
    Response from AT&T
    Hello John Jones Our number one goal is to provide you with an exceptional customer experience. Thank you
  • full starfull starfull starfull starfull star5
    I dread going to a cell phone store worse than the dentist. My experiences have never been positive but it’s just one of life’s necessities...until my latest visit.
    I called in advance to make an appointment and I was already unimpressed by the fast talking salesperson who was eager to sell me some new products. But I went in and was luckily paired with Joel V. He wasn’t obnoxious and flashy like the other salesman. Instead, he listened to what I was looking to do, asked me a few probing questions to ensure he understood and offered helpful suggestions that corresponded to my ask. I never felt like he was trying hard to sell my anything but instead felt that he genuinely understood my needs and wanted to help. He walked me through what we needed to do, he was polite and informative throughout the entire process. I felt like he truly treated me as a valued customer not just a sale. He made a personal connection with me and was so polite and friendly, I felt at ease throughout the whole experience. He is an absolute gem. Even though I didn’t get a customer service survey, I wanted to leave a review because that’s how positive my experience was.
    Response from AT&T
    Hello Caitlin M We work hard to staff our stores with knowledgeable and friendly associates. Hope to see you again!
  • full starempty starempty starempty starempty star1
    Mar. 2 I went to this store to replace my phone which I had dropped in water and was not working. I simply wanted a similar flip phone with the same number. The employee who "helped" me (unfortunately, I did not get his name) kept me there for 1 hr. and 45 min., while he played on some sort of Ipad and kept asking me for ID (at least 3 times). When I finally left he said the new phone had a temporary number and I would have to come back to see him in a week so he could change it to the old number. I'm sorry I didn't get his name because I would never deal with him again. P.S. I gave 1 star because it wouldn't let me submit with zero stars.
    Response from AT&T
    Hello Kenneth C. This is not the experience we wanted you to have. Please come back to the store and ask to see a manager.
  • full starfull starfull starfull starfull star5
    My name is IRVING ALOMAR i stop in the ATT Waterbury store located in the Brass Mill Center to order my new phone, I was attended by, Krystal Santiago, and this young lady was super professional, super friendly, super smart, super attentive, when we talk about mega customer services we talking about Krystal Santiago, best of the best, she make my live so easy and happy today, thanks Krystal Santiago.
    Response from AT&T
    Hello IRVING M Our number one goal is to provide you with an exceptional customer experience. Hope to see you again!

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

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