AT&T Store Windsor Windsor

Awesome customer service!!

After several attempts of trying to solve an issue myself, I made a call to the nearest AT and T store in our area. As I was trying to explain the situation to the sales clerk, he immediately informed me that it was an on-line" problem; in other words, he didn't feel like working. Since my husband and I were both having trouble with our phones, the decision was made to take a trip to the nearest AT and T (the same store I had called earlier) to see if they could help.

Once again, we were told to use on-line services or as the individual shouted as we walked away, "I can give you a 1-800 number!"

Needless to say, we made the call to the AT and T store in Windsor, Connecticut and had the pleasure of speaking with Tre.

This young man took the time to not only listen to the problem I was having with my phone, he also offered to trouble-shoot for me as well. Tre then asked what model I-phone and if it had been recently updated. From there, he diagnosed the problem right over the phone and gave us the simple solution.

Both my husband and myself were so grateful to Tre, we made a phone call the next day to Blake, the store manager and described the true professionalism and outstanding customer service we received.

In short, our business will now be taken to the Windsor, Connecticut store. Though it's an out of state drive, we know it will DEFINITELY be worth the trip.

Thank you so much again Tre!!

Great customer experience with Reid Sullivan. I apologize for typing his first name wrong. Sorry Reid.

I needed a new phone and the store representative was so helpful. Although she was the only one there, she was getting through three customers at the same time efficiently and with a great attitude.

Excellent customer service and very knowledgeable!! The salesman had a great personality and was helpful throughout the purchase of the new phone!

Amazing service, found everything I needed and was out quickly.