AT&T Store Dover Camden Town Center

Worse service I have ever had. Never believe what these store employees tell you. Switching to another phone company immediately

Trust this review and save huge $$$$$$! This store is an INDEPENDENT store!Meaning, it is not Corporate.
That means they don't have to follow Corp. ATT store methods of doing business.

The only phones this store sells to you outright, as in, you already have an ATT account, start in price at $1000.00!

If you want to replace a phone, say buy one of those pre-paid cell phones that's on the market there, and you have an ATT account already, too bad!
The manager, Mark, said you have to buy the new phone AND get a new phone number, AND pay the activation fee!

This charge accrued when you already have an ATT cellular account!
But, if you drive to Dover, just about 10 miles or so north of that store, you find their Corporate store. They're at 275 North Dupont Hightway, Dover Delaware 302)674-4888. There's a store in the Dover Mall too but I don't know if that is a Corp. store.

In any case, what a rip! Non-Corp. stores for ATT can make any $$$ policy they want. And if a customer thinks an ATT store is all the same , they pay! Hope this helps.

Horrible customer service. Were extremely rude, even called my wife a "dumb blonde". The worst customer service I've ever had, will be switching my service from AT&T because of these two idiots working here

Very disappointing experiance with the new manager. Today, I entered the store to inquire about an frustrating issue I have been experiencing with my IPhone XS Max. Calls are not coming through and going straight to VM. As a small business owner, this can have a huge affect on several areas of my business. As I entered the store and explained my situation, the store manager was alone sitting at his desk on his phone. Now working previously in retail, I understand some days can be extremely slow. So, I will not hold that against him. He did greet me and asked how he may help. I explained to him my situation. He took my phone and switched the Ring?Silent switch off and handed it back to me and said “that should do it.” I thought he was kidding. He was not. Having owed every model of IPhone since the original I assure you I have tried everything a normal consumer would and then some. I explained to him that that would not have fixed the problem and asked if he new any other fixes. He looked through my settings for less than a minute. Then told me I need to do a soft reset, which he did. At this point I was absolutely sure he had no desire to actually help me. So , I said I would thanks it someplace else and excused myself. Before, I left he never looked up my account, or asked if I wanted to look at any of the products that they sell. If he would have, he would have found out that I am in the market to add a line and buy another Apple Watch for my son for his birthday this Saturday. He would have also realized that I currently have 10 lines and have done business with AT&T Wireless for over 18 years.

This is a very different experience that I have had in the past. The previous manager always went above and beyond for me and I have seen her do the same for other customers. She always went the extra mile and was so helpful even when you were not purchasing. I will not shop at this location again. I provide the best service I can to all my clients and expect for businesses I shop with do the same. I will now drive an additional 30 minutes to shop with Kate Carlson, the previous store manager.

We walked into the store 20 minutes before closing and Destiny acted as if she had all night to solve our problems....never once making us feel like we were keeping her or making her stay late. However, she quickly solved our problem and we were on our way...even before closing time. So appreciative!