AT&T Store Bradenton Cortez Plaza

Juan was extremely helpful on a recent visit to ATT. Juan really cares about the customers! I voluntarily decided to write this review because I am still so VERY grateful for all of his help.

Had a great experience. Ary helped me out, she was very friendly and helpful.

I just saw where you reported me as delinquent $574!! That is not true. Your salesperson sold me a $600 phone. He didn't tell me that, I didn't think to ask how much the phone was, I just assumed they would pick one out at a realistic price. I'm not rich. I never even knew the whole time, how expensive it was. I had some problems with AT&T's billing. It was so much higher than I was told it would be. I couldn't afford a bill like that every month. I took the phone in and wanted to cancel my account. While I was there the 3 guys working told me they wouldn't take the phone back. Every other company I've ever done business with has always taken their phones back. This was a $600 phone I don't think I even had it a month! You have hurt my credit very badly. One of the guys there said he was the manager. I convinced them to please take the phone back. They did!!! They showed me the computer, so I could see that the balance owed said ZERO! They must have changed it when I left. I DO NOT HAVE THAT PHONE, THEY TOOK IT!! Now look what they have done! They gave me a very hard time about returning it. It was still brand new! Everyone else takes theirs back why wouldn't AT&T?? I don't owe that money, if the phone is missing then those guys kept it. They have therefore stolen money from me. My credit report needs to be corrected. It is very poor way for AT&T to treat their customers. I am in shock!!
If this isn't resolved, I will have to get a lawyer and sue for the damage they have done to my credit. Your 3 male employees should be fired. You are the manager, please do the right thing.
Put yourself in my shoes a see how this would make you feel!
I will hope to hear something positive from you soon.
I've never been treated so poorly.
I trusted AT&T to an honorable corporation.

I have had the worst experience at this store. I was lied to by an employee that I would save money but I didn’t and the employee only gained multiple sells. The employee is no longer there but I’m stuck paying a $350+ bill because of the unethical actions taken. I went to the store on 4 occasions to get this fix and they new exactly who the employee was that did the u ethical action without saying the name. They have other cases also. I was suppose to receive multiple calls from the store manager but have to received any assistance. I just really want something done. I’m very very very unhappy. I have been with AT&T for 7 years. This isn’t the first issue I have had where something wasn’t done. I’m trying to stay loyal but this experience is the final straw.

My phone had just suddenly shut down (was fully charged), so i came into this location early on Sunday yesterday. Gabby helped me, and was very good at explaining my options. I was hoping to just get fixed but wasn't an option there so she offered to refer us to a location who could possibly fix it, or at least look at it for me. Cell phone is a must for my work always being on call. So rather than try to get it fixed she had some options in my price range for a new one, which i decided on one of them. Wasn't thrilled on buying a new phone suddenly but was not on her, she was very helpful in the process. So far so good with the new one. Thank you again.