AT&T Store Crestview Crestview

My experience at this store would say was better than any other store I have went too. Our team member name was Peter and he helped us get want we needed fixed and was very nice. They all were!!

The service I received was beyond professional! I came into the store with a problem. My mother is in a nursing home and her phone was dying. I wanted to get her a new phone but didn’t need to have to teach her the new phone stuff. Ryan and Donna listened to me and help me to get a new for that was just like moms old phone, put me on a new plan that saved money and added my military discount! New phone and cheaper bill. Best customer service I’ve received in ages! I used to avoid this store due to the poor customer service but it has changed and I’ll be back.

Donna E. was exceptional. I am a senior with very limited technical skills. She made me comfortable and resolved issues I had with my smart watch. Best service ever in a cell phone store. She should be rewarded, you are lucky to have such a fantastic employee. Makes me want to stay with AT&T. Thanks. Great service.

Eric helped me today and he was amazing. He was very friendly and very helpful!

I was greeted immediately and everyone was extremely friendly. Eric was the one who helped me out with getting a new phone. He went through each iPhone to see what best fit my needs. He took his time and made sure everything was right. My husband is in Korea, so we had to FaceTime him to talk about new plans that would save us money. Eric was fantastic from start to finish.

It was nice to have someone make us feel better with at&t. We are having an issue with our account and customer service has not helped us resolve it since last February. My husband is currently serving in Korea and we went to have his phone suspended due to military. Att suspended it, but did NOT put it as military (even though he has sent in his orders) so we have been paying for his service since. He has called numerous times to customer service and I myself has called and we get nowhere. A lot of we will call you back and never gets back to us. It was enough for my husband to want to leave att.... maybe one day it can be fixed.

We will be going back to Eric once my husband returns to the states to get him a new phone.