AT&T Store Lady Lake Lady Lake

This is HANDS DOWN the best AT&T store in Marion County. The staff is friendly and knowledgeable and can always be counted on to give first class customer service!

THIS ATT STORE LIES TO THEIR CUSTOMERS. GET EVERYTHING IN WRITING. In March 2020, my husband & I went to this store to get him a new phone. His was not holding a charge. James H waited on us. We were going to get a Samsung 8 for $15 a month. We were told there was a promotion & he could get a newer model Samsung 10 for $25 minus $10 a month. Basically, the same price of $15 a month. Sure we said. He said you just have to turn in your old phone. We gave them the old phone & we got the new one. Called ATT many times because the promotion price never appeared on our bill. We were overcharged the full $25 a month. After many phone calls to ATT cust svc, finally, someone at ATT said we have to have the Unlimited plan to get that deal. James H never told us that. LIED & DECEIVED US. On 7/21 I called the ATT store in Lady Lake where the phone was purchased. The mgr Kenneth Andrews said he would put in a ticket to get my credit and they admitted this was their mistake. Still no credit on bill. Called & spoke with Marlena Hill on 7/23 & she said it's still in pending status. On 8/7 went to the ATT store in Lady Lake and Marlena said someone would call me. No phone call. On 8/14 went to the ATT store in Lady Lake and Marlena said they emailed a ticket to process the credit again. Still no credit on bill. On 8/21 I spoke to Marlena and she said the mgr will call me back that same day by 7. No phone call. I will continue to go to this store to ask for my credit and I will be writing to Ashley Moody the Florida Atty Gen. I will have to say that Marlena was very nice to me and is unfortunate that her mgr Kenneth Andrews always hides in the back and makes her talk with me.

They are stealing from people. Be aware. They take advantage from senior citizens. They liad. Terrible service.

I was in this store a couple of weeks ago and not all employees were wearing masks. I read on line that it’s a store policy,

Not happy, On July 3 yesterday went to store in Lady Lake, needed a battery And a couple issues checked. Immediately tried to upgrade my phone with only a $75 trade-in to a high dollar new one . And it went downhill after I declined. we have multiple phones on a business account and was told I couldn’t do anything without my x wife ok. It’s in Tom and Jerry’s airboat rides name which I own also. Asked about the sim card for another phone that I already have and was told I could get one anywhere. Was sent to another location to have battery replaced which I understand because They can’t do anything at the store but sale. It is like 45 minute drive for me to get to their store to find out they can do nothing. I will be looking into changes