AT&T Store Lakeland Lakeside Village

I had been battling with an issue for over four months and that no one at AT&T had been able to resolve for me. Veronica helped me and we were FINALLY! able to resolve the issue. It took about 3 hours to do so but Veronica persisted, making several calls and waiting on hold for long periods, escalating my case until she finally got a hold of the right person in the right department that finally had the knowledge and the authority to settle the case once and for all. I was on the brink of closing my account with AT&T (I've been with this company since 1989) and signing up with another cell phone carrier and can honestly say if it wasn't for Veronica's persistence and patience I would no longer be an AT&T customer.
Thank you, Veronica, for your inmeasurable help in dealing with this exasperating issue.

We will never buy phones in this location again. We added a line and bought a new phone for my mother in-law. She needed to keep her number, but didn’t want her line shut off until she could take it to her store where she lives(two states away). So the gentleman said he could do a temporary line, and when she got the new phone up there, the other ATT store could do the rest. Well the next day, she got the phone and took it to her closest store, and the GM said he couldn’t do it that way, and noted the temporary phone number was the wrong way to do it and against corporate policy. I requested the two GMs from each store to get on a three way call to help us fix the issue. The GM from two states away got on the line and advised Veronica why her store would do this procedure when there was a better recommended policy. Veronica started raising her voice at the other GM, and acted very unprofessional and quite immature. My wife and I were on the other line shocked that she would talk this way to a fellow team member yet alone in front of its own customers. I tried to calm her down, but she didn’t listen until a few moments later. I’m just saying, it’s one thing to be rude to a customer, but to be rude and unprofessional to a fellow ATT member was not acceptable at all. As long as this individual is at this location we will never go to this store at lakeside village.

Customer Service was Excellent - Precious was so wonderful to work with...a credit to your store!

I want to say thank you .Your customer service rep
Veronica M did a fantastic job .Veronica took time to help and explain in detail everything I needed to know.
I believe my reason that I will continue to be a very satisfied customer.is the service Veronica provided.

What a difference from my nightmare of an experience at the North 98 store, Lakeland. The employees at this store completely understand that the customer is number one. They were so kind, knowledgeable, helpful, expedited everything very quickly and kindly, and even apologized on behalf of the Lakeland North 98 store. I will come back again and again to this store! Thank you, Zack!