AT&T Store Mulberry North Church Avenue

If you visit this store do not work with Brian. he will say anything to make a sale, even if it is false information. He told my family three separate lies to make a sale, and those ended up costing us hundreds of dollars. First, he promised us that a phone we ordered to be shipped would arrive in a few days before my mother left to return home out of state. The next day we were informed the phone would not arrive for several weeks, and we had to scramble to find another ATT store that had her phone in stock where she could get it that day. No store had the phone she wanted in stock, so she had to get a different phone she did not want for $100 more so that she could have a phone before she went home.

Next, Brian assured us that we could receive the $250 BYOD credit for one of our family members bringing his own device. When I spoke with ATT customer service later, they said that was only available if the phone was ported over by the user online, not by an agent in-store. Brian did not tell us this, and as he ported the phone over in store, guaranteed that we would get the $250 credit. So far we are up to $350 dollars we have lost due to Brian's lies.

Finally, Brian told us that the family member who had brought his phone could bring it in for a trade in at any time and receive the same deals the rest of us did the day we switched. But when that family member attempted to do a trade in a couple months later, he was told he had to wait 6 months. Another lie Brian told us that may result in losing more money if the current deal expires in the coming months.

AT&T is great. Great coverage, price, and service. Much better than Verizon. I am glad we switched back. But I would not recommend Brian or this store to anyone. Brian lies and that will cost you money.

The service was great alex and Daniela took their time to listen to us

Went to this store because for help, I am very old and the nice young man there helped me so much with my phone and my bill, every other store shoved me off but this nice young man took his time and payed attention to me, us old folks could use more people like him in customer service!

Store was amazing Alex helped me!

Store was great! Went here to get a new phone the manager alex was able to get me 2 new phones without paying any extra on my bill!