AT&T Store Loxahatchee Loxahatchee

I went into the store for technical help and talked with one of the managers, Matty. He was rude, arrogant and condescending. I had no problem with him saying I needed to make an appointment to get that level of technical help--it did turn out to be a much more complicated problem than I anticipated--but his attitude was completely unnecessary. He has no clue about what makes good customer service.

I was in there today traveled 70 miles to get there and the lady that assisted me was very rude and very nasty she refused to help me told me to go back home call customer care which I explained I have been on the phone with them for 2 hours that morning and they told me to go into the store just to get a SIM card she was not helpful she never tried to help me clane she couldn't get into my account and told me to go home I even called the manager to complain but his assistant told me he was busy and would call me back 2 hours later still no call but that's OK I went to the Wellington AT&T at the Courtyard and javaris was so helpful he got into my account just fine and give me my SIM card all within 5 minutes in I was on my way home thank you ATT at Wellington Courtyard

One of the worst experiences I've had in the almost 20 years I've been with AT&T. Employees and manager lied about the defective phone they sold me 6 days before needing to be replaced by an insurance claim rather than a warranty claim, giving me a replacement phone that day from their shelf, and reimbursing the insurance deductible of $112.00. One employees who wasn't helping me needed to put his rude $.02 in in front of another customer and was making rude comments the entire time I was in the store. Thought these were the people I'd want to deal with but they ended up being 98% of the reason I don't want AT&T as my carrier any longer. I wouldn't recommend this location if you want knowledgeable people helping you. One employee proclaimed knowing all about the BUYERS REMORSE guidelines but didn't know a person could just decide with no reason whatsoever within the first 14 days to return a phone and not be charged for any part of the installment plan or phone. Buyer beware!!

Need to update Sunday Open Hrs. Drove from West PB Co. Now having to wait.

Sales rep very patient explaining devices and services provided . I was disappointed that they did not stay on top of ordering inventory and was limited on the selection of phones provided.