AT&T Store Orlando Orange Blossom Trail

Horrible service. Marco and Joshua could not be less interested in helping customers. I went in to buy a sim card for a new phone I bought from Apple. Rather than asking appropriate questions such as what device I currently have and what device I will be needing the card for, they wasted 20 minutes of my time taking my ID, asking for my phone number, accessing my account to "verify" that I have an account, and trying to activate a sim card for a phone I did not have with me. Despite explaining that it was to be given with the phone as a gift, Marco insisted on a need to activate the card before he could sell it to me. The second employee, Joshua, chimed in from across the room and said they were "just trying to do their job". He never got up to try to help but felt absolutely comfortable yelling across the room to render his opinion. After all of the grief, Marco walked to the back of the store and immediately came back out to announce that they didn't actually have any sim cards available. OMG!! At this point, I absolutely did not believe him, but if that was true, do you not think they would have verified the availability of the produce prior to going to the trouble of accessing my account? I have visited this store 2 times before and every experience is miserable. Don't even bother stopping here. Drive 5 miles down the road to the Kissimmee store. It will be worth your time and save you a lot of grief.

The store clerk could not complete my order because he did not know what and eSIM is.

Had a phenomenal experience, Joshua Miranda helped me and clearly answered all my questions. Highly recommend any customer to ask for him because I’m sure your experience will be great.

Terrible Service. I have always had at&t and I guess it's gone downhill. I thought there were standards but the employee and the manager have none.

Everything went really well. Quick in and out. I like this location