AT&T Store Yulee Yulee

Sun, 13 Jun 2021: Our experience shopping for phone upgrades with Jimi was absolutely the best customer service oriented and attention to detail above and beyond. Jimi excelled at multitasking with two of us together, and with also keeping other customers in the store informed and interested in staying as we went along. He epitomized what it means to be a professional! He was able to quickly identify not just our level of needs and knowledge, but that of the others in the store; taking time to speak to each of us individually on our own levels. I’ve often remarked to others that the cell phone buying experience, not mattering if your tech knowledge is fairly high, has left me walking out feeling, well, a little stupid.
Jimi completely blew this away for us, leaving us feeling that our visit was a personal experience, meeting, exactly our needs, and quite possibly a change back to AT&T for Internet service - not pushed on us. Jimi is clearly a role model, who should have the privilege of mentoring and managing others.

Need to update hours on door. Showed up at 6:50 on a Monday and store was closed. Hours on door state open until 8pm.

Zero customer service. Not acknowledged while in store, kept waiting close to 45 minutes, several of YOUR customers left, should have realized you guys don't give a s***, not told they were almost finished, we left, will cancel ATT service as soon as we can reach someone.

I chose the perfect day to come in. Jacob (who normally works at the Waycross location) and Cory, were amazing! Not only were they immensely helpful and helped me with all of my issues professionally, they were so great personally! They made me laugh the entire time, wore their masks the entire time which made me feel so much more comfortable, and connected to me as a human being- in a time where disconnect is at an all time high. They also explained everything in a way that I could understand and I appreciated that so much. I went in the store with a couple questions and had them all answered, and had an awesome time after a not so great day. They completely turned that around! Thank you, Jacob and Cory for al of your help and for all of the laughs!!

FRAUD, recently purchased a new phone for the wife. They salesgirls added features I did not request nor was I made aware of. This would have increased my monthly bill by $100.00 a month. They then insisted on charging a restock fee on a fraudulent transaction.