AT&T Store Atlanta Perimeter Pointe

It's upsetting to leave a poor review for this location. I purchased an iPad Pro 512mb and iPhone Pro Max 512mb during the middle of January 2022(as a gift to myself). Initially, the associate placed an order for both devices in a 256mb(which I mentioned I did not want because my iPhone Pro 11 is a 516mb and I need to keep it the same for storage purposes) something he agreed he was going to correct in the system upon having my phone shipped/ delivered to the Los Angeles(because i was set to travel). Days later, my phone arrived as a 256mb. I was told from the AT&T rep. who delivered my devices for activation to exchange it at the original store and don't unbox it. Once I arrived back to the original store the associate was unable to refund or exchange my phone so I can order the proper device(I don't know why he couldn't provide a valid reason). The AT&T rep suggested I go to the Apple store @ Perimeter Mall to exchange for a 512mb since the store was sold out, which Apple forwarded me back to the AT&T , I went back to the original store for 2hrs+ while an AT&T rep. couldn't process the exchange, I asked to speak with the mngr and was forwarded to the asst. manager which I was told again for the third time that my order would be exchanged. I was promised a follow up call(which never happened) and that all was going to be sorted by end of day. Now, I'm beyond my 2wk exchange/ rtn policy at AT&T(no other AT&T retailer will accepted an exchange) and I've yet to hear from the store manager from the original location. I followed up with the store asst. manager today and still nothing has been done. I really thought something as simple as an exchange(not a return) could be processed in-store however I was wrong. WHY is this so challenging? WHY hasn't the Store Mngr contacted me after I've spent a total of 3hrs+ trying to solve this matter in store and more on my personal time? This is so frustrating and all roads keep leading to a dead end to manage the exchange. Now, I'm stuck with a new iPhone Pro Max 256mb(unboxed) which my current phone won't transfer to due to storage space. May I please have some assistance in rectifying this matter? I've been very patient with the team at this location. I will continue the post reviews in regards to this matter if we can't come to a fair solution.

very disappointed in the service I recieved yesterday.

Yo my man's in there "Mac" was professional and helped me with a week long situation. Anybody need home cable or business phone lines call and ask for mac

I came in to get a new phone and the guy Nard was very patient and helpful. He’s manager came over to make sure I was taken care of. I love the customer service and the friendliness. I definitely recommend this location.

Nard and Audrie were amazing help. They made me feel extremely comfortable and helped me with every single question I had. I’m recommending all my friends and family to come to this location from now on. thank you guys so much!!