AT&T Store Calhoun Calhoun

Eon help me today it was a great EXPERIENCE Great Customer Service

HORRIBLE!! These employees scam elderly people and the owner/management encourage it!!! They told my mother she had to pay $300 for her lost phone (she had insurance!) convinced her to pay FULL price for a new phone, then added another phone line to her plan without her knowledge! Now she’s paying an extra $107 MONTHLY for a phone line that doesn’t even have a phone attached to it! They refuse to do anything to fix this and ATT customer service wasted 2 hours of my time transferring me to random depts that had nothing to do with mobile phones or billing only to tell me the store franchise has to address this. But THEY won’t even answer the phone. DO NOT support a business that would scam little old ladies!!

Ari was excellent she explained everything and any issue that arrised she quickly resolved them in a timely manner. Definitely carries skills and professionalism. Also there was another girl with her didn't get her name but very great as well

If I could give ZERO stars and still tell my story, then I would, but since I can't, I am giving them ONE STAR.
Surprise, surprise, this store was NOT helpful at all. They make you think that they are 'giving you a deal' but then they mess up your account and add phones to your account that they say are in "cue" but won't affect your account. Then they generate a phone number and attach it to a phone only to tell you that it can't be used and they will need to start all over. When questioned, she, the person helping me, couldn't give me a good reason, but called someone and then started over AGAIN. But then it ends up on your account anyway. Then once it did show up, you return to the store to question the problem and the person who created this nightmare won't speak to you. She gets someone to run interference for her, and tell you that they can't help me. I have reported her to the fraud department. This has been a nightmare and it still isn't resolved. When I call the store, they give me the run around. I WILL NEVER use this store again. I will drive 100's of miles to do business.

Worst experience ever visiting an att store. I do understand this store is not corporate owned and operated but they still represent att. I called yesterday to ask a question. Took me forever to get someone on the phone she answered “ att hold then click” I waited 20 min then hung up. So then we drive over and this young girl in the store alone had 3 customers waiting on her to help them she looked right at us and not once spoke or ask us what we needed. We left and this is last time we will ever visit this store.