AT&T Store Dawsonville Crossroad Boulevard

Ask for JUSTIN!!!!!! He went above and beyond to help me get my bill correct! Thank you for working hard and diligently to get this rectified! You are awesome!!!!!

Comedy of Errors not so funny anymore. Its not the error as much as the manner in which someone handles the misstep is how most organizations should be evaluated. AT&T gets an for Effort F for following up and an F in resolution. I had the misfortune of having an accident wherein my phone was damaged. Long story short the young lady who assisted me at the store (she has obviously been downsized) set up a new line without my knowledge during my purchase of a replacement phone and set up the insurance on that line and told me I could take the sim from old damaged phone and use that in the new phone. New phone is now at the bottom of the lake and everyone is telling me its the line that's insured and not the phone at the insurance company. Left 5 messages and have gone on site to no avail, no return calls, no offer to forward calls no one with enough sense to see the error of their ways and provide me with an option ,I've now spent twice as much as anyone else for s phone due to the shady nature of the setup, paying for a line that is not utilized, wasted 5 hours a week on hold and now the insurance company is taking a stance that the line is insured and not the device you purchased for it. Hey AT&T, it's only slander if its not true! shame on you.

Quoted $27 per line a month for a Veterans discount (4 lines) and told that our first months bill would be a little more but would be right after 2-3 months. We got our first bill and it’s $476...NOT $27 a month. We got our bill AFTER the 30 day grace period. Our phones that we turned in for new phones are gone or I would GLADLY get the old phones and go back to our previous Company Sprint! Who can afford a $476 phone bill for 1 month! I went in and they say it should regulate after 2-3 months and I have to pay $476! I feel totally misled! We should have never switched!

I came to the Dawsonville location and the two women that helped me were Kimberly and Alexis they are amazing and took their time to answer every question I had without hesitation. I will be referring both of them to everyone I know!! Thanks to the both of you, you were awesome!

Morgan is a rock star! Went above and beyond to fix the issues we were having with Direct TV as well as helping us make a good decision on our next phone purchase. She's my go to for all AT&T and Direct TV questions from now on! Thanks, Morgan!!!