AT&T Store Dawsonville Crossroad Boulevard

Nothing like waiting until someone decides to wake up and open your store.

Our family has been with ATT for 20 years. We participated in a promotion in Jan 2020 and we were to receive a “free” phone for opening a new line. The employee did not tell us all aspects of the promotion and in June 2020 they began charging us installment payments on our account for this phone. The Dawsonville ATT store will not honor the promotion and the district manager, Nadia Lindner, is ignoring our email. The employees will not give us her phone number. The employees there told me that a lot of people have had the same types of issues from some bad employees they had at the beginning of this year, however, the manager will not stand behind what was told to us and we now apparently owe over $300 for this “free” phone. Time to go look at switching to Verizon or T-Mobile!

Ask for JUSTIN!!!!!! He went above and beyond to help me get my bill correct! Thank you for working hard and diligently to get this rectified! You are awesome!!!!!

Comedy of Errors not so funny anymore. Its not the error as much as the manner in which someone handles the misstep is how most organizations should be evaluated. AT&T gets an for Effort F for following up and an F in resolution. I had the misfortune of having an accident wherein my phone was damaged. Long story short the young lady who assisted me at the store (she has obviously been downsized) set up a new line without my knowledge during my purchase of a replacement phone and set up the insurance on that line and told me I could take the sim from old damaged phone and use that in the new phone. New phone is now at the bottom of the lake and everyone is telling me its the line that's insured and not the phone at the insurance company. Left 5 messages and have gone on site to no avail, no return calls, no offer to forward calls no one with enough sense to see the error of their ways and provide me with an option ,I've now spent twice as much as anyone else for s phone due to the shady nature of the setup, paying for a line that is not utilized, wasted 5 hours a week on hold and now the insurance company is taking a stance that the line is insured and not the device you purchased for it. Hey AT&T, it's only slander if its not true! shame on you.

Quoted $27 per line a month for a Veterans discount (4 lines) and told that our first months bill would be a little more but would be right after 2-3 months. We got our first bill and it’s $476...NOT $27 a month. We got our bill AFTER the 30 day grace period. Our phones that we turned in for new phones are gone or I would GLADLY get the old phones and go back to our previous Company Sprint! Who can afford a $476 phone bill for 1 month! I went in and they say it should regulate after 2-3 months and I have to pay $476! I feel totally misled! We should have never switched!