AT&T Store Hilo Hilo

Day of the WeekHours
Monday9:00 AM - 7:00 PM
Tuesday9:00 AM - 7:00 PM
Wednesday9:00 AM - 7:00 PM
Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 7:00 PM
Saturday9:00 AM - 6:00 PM
Sunday10:00 AM - 5:00 PM
333 Kilauea Ave
Hilo, HI 96720
US
Across from Panda Express.
(808) 935-9749(808) 935-9749
To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.

🠢    Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.

🠢    We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.

🠢    We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.

🠢    Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.

Device Protection Open Enrollment
Now you have another chance to protect your device even if you’ve had it more than 30 days. Sign up for AT&T Protect Advantage during Open Enrollment. Ends August 31.
Device Protection Open Enrollment
Samsung Galaxy Note20 5G
Everyone gets our best deal. Not just new customers. Learn how to get the new powerful Samsung Galaxy Note20 5G FREE with trade-in.
AT&T Samsung Galaxy Note20
HBO Max - Discover a new streaming experience
We're adding HBO Max to select plans and packages. Now get even more entertainment with wireless, TV, or internet.
Special offer for AARP members
Learn how to switch & get a $100 credit per line when you buy a smartphone on an installment plan.
INTRODUCING AT&T TV
AT&T TV combines Live TV, a huge On Demand library, Cloud DVR storage, Voice Control, plus access to 5000+ TV & music apps all in one device!
Back to School
Home or away, go back to school with the best deals. Check out the AT&T's back to school shopping guide for ideas & deals on the latest phones, tablets & accessories.

Special offers and new phones for Hilo

  • Save 10% on AirPods
    Apple AirPod discounts

    Wireless Earbuds

    More magical than ever. AirPods combine an Iconic design with breakthrough technology and high-fidelity sound. Limited time offer.
    Ends 8/27/2020. Restrictions apply.
  • AT&T iPhone SE

    SMARTPHONE

    Learn how to get the new iPhone SE (2020) for $5/mo. Req's new line, qualifying installment with elig. unlimited plan.
  • AT&T Samsung Galaxy Note20 Ultra 5G

    SMARTPHONE

    Learn how to get the new powerful Samsung Galaxy Note20 Ultra 5G for $300 with trade-in. Req's elig. Unlimited plan, installment agmt and trade-in of elig. phone.
  • LG V60 ThinQ 5G

    SMARTPHONE

    Learn how to get the LG V60 ThinQ 5G for $10/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts). Req's new line.
  • AT&T PREPAID
    Prepaid phone plans in Hilo

    Prepaid Phone Plans

    Learn how to get Unlimited Plus for $50/mo. when you open a new line on our $75/mo. plan and sign up for AutoPay. You’ll enjoy unlimited high-speed data while saving $25 each month. Time for a prepaid phone plan in Hilo?
    50.00/mo.Plus taxes and fees with AutoPay
    After 22GB, AT&T may temporarily slow data speeds if the network is busy. Offer ends 10/29/20 in stores & 10/19/20 online. Excludes upgrades. First mo. svc. charge & taxes due at sale. In-store activ. fee is $15. Other restr’s may apply.
  • AT&T Prepaid + iPhone
    AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Hilo Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Aloha and Welcome to The AT&T Hilo Store. Please come in and see us for all your DIRECTV and Wireless needs. We specialize in account analyzes to maximize all of your discounts and creating a streamline experience so you can have the best multiscreen experience on the Big Island.
manager photo
Meet our manager
Brian started AT&T in 2011 and has worked in the Hilo Location for 3 years. Brian grew up as a military brat so he refers to Texas, Hawaii, Indiana and Arkansas as home. If you need someone to talk about NFL news, wireless tech, or any USA network series; Brian will chat your ears off. Feel free to stop by and meet Brian.
manager photo
Meet our manager
Brian started AT&T in 2011 and has worked in the Hilo Location for 3 years. Brian grew up as a military brat so he refers to Texas, Hawaii, Indiana and Arkansas as home. If you need someone to talk about NFL news, wireless tech, or any USA network series; Brian will chat your ears off. Feel free to stop by and meet Brian.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 3 out of 5full starfull starfull starempty starempty star
    Tried calling AT&T in Hilo several times with no success. I tried calling for an hour, but no live person answered. Then I go to the store and there are atleast 5 store representatives standing around not helping anyone (there were 2 customers). They all looked like they didn't want to be there.
    Response from AT&T
    Hi! This is not the experience we wanted you to have. Thank you for the feedback and if you could reach out to the store manager, Brian Ingle, to let him know what day and time this happened it would be greatly appreciated. Thank you for reaching out and we hope to have the opportunity to connect with you again soon.
  • 1 out of 5full starempty starempty starempty starempty star
    Went there today2/7/20 to pay our bill and ask a question about my phone to a young lady worker.
    She tried one time to figure out the problem and then told me she doesn't know. Ok so I told her nicely but you work here and with attitude she said to me I don't work for Samsung.that wasn't the answer I wanted to hear!!
    Now that's bad customer service.
    Now just going to pay my bill and leave..
    Response from AT&T
    Hello Wade, This is not the experience we wanted you to have. Please reach out to the Store Manager directly at 808-935-9749 to discuss your experience in more detail. We sincerely appreciate you and all our customers and look forward to providing you a better experience in the future.
  • 1 out of 5full starempty starempty starempty starempty star
    Very Disappointing experience. Service was Substandard, and seemingly Non-existent. Salesman was Distracted, Condescending, and Disrespectful.

    I don’t ever write bad reviews, rationalizing that the person must have just had a bad day, but upon returning home and realizing there was no receipt given for the unfortunate transaction, I had to write a review.
    Response from AT&T
    Hi Chris, We work hard to staff our stores with knowledgeable and friendly associates. Thank you for bringing this to our attention. If you wouldn't mind reaching out to the store manager directly; he would like to here about your experience directly. 808.935.9749. Thank you for your time.
  • 1 out of 5full starempty starempty starempty starempty star
    Horrible service by Karen for my older parents trying to get help with their flip phones. She was condescending and refused to help them transfer contacts or orient them to the phones. She did manage to switch out one SIM card, but in over an hour that's all she did. She also took repeated breaks to the back room to eat, and was on her phone with personal calls for much of the time they were waiting patiently. She made them feel stupid and traumatized. Never go to this ATT store to be helped by Karen! I would give zero stars if I could.

    Although, to be fair, they had been to this store a few weeks ago and said a very nice and patient woman helped them. It's too bad that more sales reps aren't kind and fair to ALL of their customers, regardless of their age.
    Response from AT&T
    Hi Iwa W. This is not the experience we wanted you to have. Please reach out directly to the Store Manager at 808.935.9749 as he would love to speak with you personally. Express our apologies to your parents and we're sorry we fell short of your expectations.
  • 1 out of 5full starempty starempty starempty starempty star
    Just left the Hilo ATT close to Starbucks. The employee that o was talking to did not, for one second , take his eye off of his phone while barely even trying to answer my question. Last time here ever!
    Response from AT&T
    Hello Iz,A Our number one goal is to provide you with an exceptional customer experience. We know that first impressions are very important. We will work with our employees to ensure you are provided with the customer service you deserve. Thank you for bringing this to our attention.

More locations in the Hilo area

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