AT&T Store Benton West City

Spencer at the Benton location sold us a nighthawk router for $250 outright with no mention of a data cap. Our first bill was billed as a phone line our second bill was billed as a hotspot and we were told we went over our data allowance which we were never made aware of. Now my elderly mother has a $1500 bill and has been sent to collections. We have called customer service dozens of times and have been told twice that it was AT&T’s fault that the billing got screwed up, yet no one will make the problem right. DO NOT shop at this store unless you want to be scammed. Still attempting to contact the owner of the Benton branch, and our bank is still attempting to contact AT&T to dispute the fraudulent charges. Upon contacting Spencer at the Benton store he assured us that he would talk to his boss and get the problem fixed, that has been weeks ago. Never in my life have I received such an exorbitant bill for any type of service, nor been lied to or experienced such unprofessionalism and ineptitude. We are contacting AARP to report this branch for fraud against an elderly person, and plan on pursuing legal action. This whole experience has been an absolute nightmare. I now have to take time out of my day for the fourth time to go up to the store only to inevitably be lied to and given the runaround over a mistake that AT&T has TWICE acknowledged, on a recorded line, is their fault.

The associate was very helpful in getting us new phones and setting them up. Very friendly. The store was clean and the whole experience was a great one!

Great service. Always treated well mmm,m,m,,,,,,,,,,

I forgot the guy's name but he made it very easy for me to understand the situation I was in when I accidentally broke my iPhone x. He was very helpful

Will was thorough and knowledgeable of products. He was able to answer all our questions, and go above to get us the phones the next day from another location as we were needing them immediately.