AT&T Store Darien Marketplace at Darien

I had an excellent experience with Mr. Ennis at the Darien location. I had a terrible experience with two other ATT reps who showed up at my home who sold me on dropping Tmobile and promised my phones would have all my apps,contacts,text,pixs. Before my phones were even finished transferring to the new phones they had left and were coming back in 45 minutes 2 hours later only one rep showed, none of my 30 apps transferred from my old phone, I was missing some contacts and pictures and anybody who called me it would go straight to voice mail. This agent ( Timothy Clay) didn't know anything about android phones so he told me to watch videos on youtube. When I went to Darien location Mr Ennis found they used the wrong sim cards and many settings were off and they never finished transferring me from Tmobile to ATT. He helped with settings and sim cards and showed me how to use the phone, then gave me a direct number to get the transfer completed. A couple hours later all was fine. He restored my faith that I had made a good decision in moving to ATT phone service! He is definitely an asset to the your Company and I look forward to working with him should any problems or changes take place in my business account. Thank you Darrell Vacik

The retail sales consultant was great but no matter how many times he tried to communicate with his manager he never responded to him or the customer in reference for the last 2 months.This is truly unexceptable on how a new customer is treated.We also have their cell with them so I don't understand why this was treated the way it was.

Went over to the Darien store with , what I thought, was a confusing technology nightmare. The sales assistant Tina, was awesome and very helpful. She took over my problems with such a good attitude and explained my options. My ‘old phone’ had extremely many issues, time for a new update, a newer phone. At first, I hesitated because I am not too comfortable with Apple phones. But, your representative, Tina explained the phone and storage and features, that I was totally looking forward to my new Apple phone.
I want to say Thank You to Tina for helping me with my transitioning to Apple. She was very professional and well versed on the updated technology. I am very satisfied with my new phone plan that now included with my home TV & Wi-Fi Service. Sincerely, a very happy customer.

My husbands phone got wet from the pool .. ( like left in his pocket ) I was totally upset and we both went on this hot humid day to the ATT store in Darien .. We were expecting to wait forever but we were greeted by “Oscar “ we r both in our sixties and not tech savvy at all .. This young man had so much patience with us and replaced my husband phone in a matter of minutes... mind you my husbands still has a flip phone... They had one in stock set it up for him and made sure it was all set before we left the store ... He kept on saying this was his job and let me tell you ATT made the right decision by hiring him ! Thanks so much Oscar for helping us !!!

The lady that assisted me on Sunday was amazing, friendly and knowledgeable.