AT&T Store Darien Marketplace at Darien

The retail sales consultant was great but no matter how many times he tried to communicate with his manager he never responded to him or the customer in reference for the last 2 months.This is truly unexceptable on how a new customer is treated.We also have their cell with them so I don't understand why this was treated the way it was.

Went over to the Darien store with , what I thought, was a confusing technology nightmare. The sales assistant Tina, was awesome and very helpful. She took over my problems with such a good attitude and explained my options. My ‘old phone’ had extremely many issues, time for a new update, a newer phone. At first, I hesitated because I am not too comfortable with Apple phones. But, your representative, Tina explained the phone and storage and features, that I was totally looking forward to my new Apple phone.
I want to say Thank You to Tina for helping me with my transitioning to Apple. She was very professional and well versed on the updated technology. I am very satisfied with my new phone plan that now included with my home TV & Wi-Fi Service. Sincerely, a very happy customer.

My husbands phone got wet from the pool .. ( like left in his pocket ) I was totally upset and we both went on this hot humid day to the ATT store in Darien .. We were expecting to wait forever but we were greeted by “Oscar “ we r both in our sixties and not tech savvy at all .. This young man had so much patience with us and replaced my husband phone in a matter of minutes... mind you my husbands still has a flip phone... They had one in stock set it up for him and made sure it was all set before we left the store ... He kept on saying this was his job and let me tell you ATT made the right decision by hiring him ! Thanks so much Oscar for helping us !!!

The lady that assisted me on Sunday was amazing, friendly and knowledgeable.

My daughter went to the Darien location to get a new phone. When it came updating her phone, the update started and he basically told her, you're good to go even though the update was not done. She told him, I'm not that good with technology, are you sure this will finish on it's own and should take about 10 minutes. He assured her it would. Well she got home waited and waited and the update never completed. So she went back to the store and someone then told her she needed to be connected to wifi. So she should not have been sent home in the first place, especially since she had tole the guy she was not good at technology. So she waited until her phone updated at the store and then the next step of restoring, which got started at the store, but she was told this step does not need wifi. It was about 15 minutes to close, so basically the girl who was helping her was essentially telling her, it's almost time for me to go home, so leave. If this had been completed correctly in the first place she would not have had to come back. My daughter said, are you sure? And the girl told her not to worry the restoring will complete and she does not have to be there. Sure enough, she gets home and it tells her the restoring failed! She did find out how to do that and completed it herself. But are you kidding me with that kind of customer service?! That is horrible. She should have NEVER been told she could leave until her phone was in complete working condition BEFORE leaving the store. This is just lazy and a complete lack of caring about your customers. My daughter did not want me to write this review telling me they were really nice. Well I'm not a young person and my standards are higher and I expect more. I told my daughter, you are spending a lot of money. It's ok to expect good service. It's not enough to just be 'nice'. If you don't care enough about doing your job well, you can keep your nice. When people are paying A lot of money for a new phone, I would expect every salesperson there to care enough and do their job to completion. These kids obviously just near the end of their shift and wanted her out of there. Because when she went back, the first guy that helped her was gone. So he was near the end of his shift when she was first there. This is a management issue. If management does not have the proper expectations, then the staff will only do what is expected of them. Which in this case was not much. Fix what is wrong over there so this kind of thing does not happen again.