AT&T Store Gurnee Gurnee

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Curbside pickup
In-store pickup
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Map of 7075 Grand Ave in Gurnee
Get directions to AT&T Store at 7075 Grand Ave Gurnee, IL
Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

7075 Grand Ave
Unit 3A
Gurnee, IL 60031
US
We are located a half mile west of Gurnee Mills, in front of DSW.

Our top priority is safety

  • Face masks required and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

  • Shopping hours for high risk individuals

Check out COVID-19: Our Response webpage for the latest information.

Because your security is our top priority
24/7 proactive security that helps stop threats before they get to you.
LIMITED TIME AARP OFFER
Learn how to get a $100 credit per line when you switch to AT&T and buy a new phone on a qualifying installment plan with an eligible AT&T wireless plan (min. $60/mo. before discounts).
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.
AT&T Support
Having issues? Get help fixing common issues or learn how to contact us.

Special offers and new phones for Gurnee

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 11

    SMARTPHONE

    Learn how new and existing customers get iPhone 11 for $10/mo. No trade-in required. Pus, SAVE even more when you trade in an eligible device.
    10.00
    /mo.
    Restrictions apply. Req’s 0% APR 30-mo. agmt. Well-qualified customers only.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00
    /mo.
    Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Gurnee

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Gurnee?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Gurnee Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the Gurnee AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Gurnee AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
We have full access parking in the front and the side of the building.
manager photo
Meet our manager
Victoria leads the team of friendly experts at the Gurnee AT&T store and has been with AT&T for 6+ years and is proud to serve the Gurnee community providing the best in wireless and entertainment solutions. Victoria is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starfull starfull starfull starfull star5
    Brenda was absolutely fabulous. Best ever person that I have encountered at AT&T. So helpful and friendly.
    Response from AT&T
    Hello Shirley J, We work hard to staff our stores with knowledgeable and friendly associates. I'm glad to hear Brenda was so helpful and friendly. Please come visit again soon and refer your friends and family to Brenda. I know she would take care of them just as she did with you.
  • full starempty starempty starempty starempty star1
    Customer Service sucks!! We checked in and told us to wait 1 hour, got the phone call at 3:16pm went inside the store at 3:20, had to wait again until we were assisted just to tell us its now 3:36 they can only wait a few minutes from the call to come in so they need to put us another 1 hr to wait. Are you kidding me??? We were in your store within 4 min.
    Response from AT&T
    Hi Racquel, G, We apologize you experienced a long wait time. We will work with our employees to ensure you are provided with the great experience you deserve.
  • full starempty starempty starempty starempty star1
    Terrible customer service. Had a 4:30 appointment on Friday (12/4) to activate our new phones which came in the mail. Was told by the Wednesday night manager when we made the appointment there would be no wait and we'd be in and out in 10 minutes. Got there about 2 minutes before 4:30. Waited for 7 minutes for anyone to even say hello and check us in. The manager was nowhere to be seen even though on three separate visits the manager was at the door to greet customers due to COVID. Finally got checked in and told to wait in the car for another 20 minutes while they took a another group WHO ARRIVED AFTER US with a 4:30 appointment right away. I asked the manager for help as we had an appointment at another location at 5 pm and he was so rude. No apology for overbooking or not paying attention to the time to make sure associates were free for appointments. No offer to help us himself. Just a rude, “What do you want me to do, pull an associate away from someone they are helping? Wait or reschedule you appointment.” Why would I bother when you' e already proven appointment times are meaningless. Very frustrated, angry and disappointed AT&T.
    Response from AT&T
    Hello Nicole L, We apologize you experienced a long wait time. We hope to serve you in a more timely manner on your next visit.
  • full starempty starempty starempty starempty star1
    So frustrating! Tried to cancel appt. Called to receive only prompts that didn't allow the option to speak to an associate. Called again, with a prompt to connect to the store, but no one answered. Was on the phone for about 2 hours yesterday with ATT, but problem was not resolved.
    Response from AT&T
    Hi Nancy P, This is not the experience we wanted you to have. We will work with our employees to ensure you are provided with the great experience you deserve.
  • full starempty starempty starempty starempty star1
    Try to contact someone at AT&T in Gurnee nothing but voice prompts very frustrating is it's interesting that only good reviews are posted come on are you kidding me
    Response from AT&T
    Hi Dan Bouma, This is not the experience we wanted you to have. We will work with our employees to ensure you are provided with the great experience you deserve and ensure we answer the phones in a timely manner.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

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