AT&T Store Round Lake Beach Round Lake Beach

Had a HORRIBLE experence here - ATT Corporate confirmed my account was closed for weeks and they STOLE my credit card information and charged it twice - i had to get a new card and dispute the charges

Michael from this store has some of the worst customer service skills I have come across. Came in to upgrade my iPhone 7 and shared my phone #. he confirmed upgrade and took care of the rest of the details. Explained briefly how to set up my phone at home. After setting up the phone it turns out he chose the wwrong phone on my plan to upgrade. 6 hours later with AT&T support and it finally works but the other phones on my plan require support to get back to where they were. I returned to the store to return a case and brought up the issue to him and his attitude was unacceptable. Zero apology, explaine dthat "they cannot see what # is being upgraded" "it is chosen by the system". AT&T directly assured me this is untrue and he offered zero apology and was disrespectful in his tone. I will not return to this location based on the poor service and would caution consumers to consider this when you are choosing a location to buy a phone and might actually need service...

They helped me convert an online order to an in-stock item. Not easy.

Had a good experience in store with Geo. He told me to call him with any questions. I called later that day and Micayla answered. I asked for Geo, she said he was busy but maybe she could help. She was rude and condescending. She took my information and said she'd have Geo call me back. He never did. I called again the next day and unfortunately Micayla answered again. She was the only one working so I asked her for some clarification. She was even worse than the day before. She insulted my intelligence more than once. I will never deal with this store again.

Had the displeasure of working with Micayla. Per her “expertise” iPhone 12 64GB would require you to come back within 2 months to upgrade to 128 GB due to all the updates required with Apple. I disagreed with her due to the the fact that I have 64GB on IPhone 11 which came out almost a 1 1/2 years ago with T-Mobile and still have more than 32 GB left on my iPhone with all my apps, 4,000+ photos and videos, emails, and EVERY UPDATE. It got to the point where I no longer wanted to work with her, and stepped away as my boyfriend was getting his upgrade. She then proceeded to bring his phone to my face to say “see”, at which point I stated that I wasn’t going to argue about it, and she retorted, “I’m not going to argue with you either.” AT&T phone customer service also disagreed with her statement and stated that 64GB is more than enough to handle updates and all the data on his phone, if not more. If you’re actually looking for genuine help, this is the last place I’d go. Commission based help, false information, and rude attitude is the only thing you’ll find here, especially from Micayla.