AT&T Store Round Lake Beach Round Lake Beach

Had a good experience in store with Geo. He told me to call him with any questions. I called later that day and Micayla answered. I asked for Geo, she said he was busy but maybe she could help. She was rude and condescending. She took my information and said she'd have Geo call me back. He never did. I called again the next day and unfortunately Micayla answered again. She was the only one working so I asked her for some clarification. She was even worse than the day before. She insulted my intelligence more than once. I will never deal with this store again.

Had the displeasure of working with Micayla. Per her “expertise” iPhone 12 64GB would require you to come back within 2 months to upgrade to 128 GB due to all the updates required with Apple. I disagreed with her due to the the fact that I have 64GB on IPhone 11 which came out almost a 1 1/2 years ago with T-Mobile and still have more than 32 GB left on my iPhone with all my apps, 4,000+ photos and videos, emails, and EVERY UPDATE. It got to the point where I no longer wanted to work with her, and stepped away as my boyfriend was getting his upgrade. She then proceeded to bring his phone to my face to say “see”, at which point I stated that I wasn’t going to argue about it, and she retorted, “I’m not going to argue with you either.” AT&T phone customer service also disagreed with her statement and stated that 64GB is more than enough to handle updates and all the data on his phone, if not more. If you’re actually looking for genuine help, this is the last place I’d go. Commission based help, false information, and rude attitude is the only thing you’ll find here, especially from Micayla.

I bought a screen protector for my IPHONE last year with a "lifetime" warranty. I went into the store and was told they dont carry this brand anymore. I told the guy working I was told it would be replaced in the store and he replied "that guy doesn't work here anymore". My family and I bought all of our phones there but I will never return.

Did not feel safe. 3 people working...two young men and a girl. Only one had his mask on appropriately. The girl had her mask under her chin and one guy didn’t have any mask until he noticed my disdain then went to the back to get a mask. I left and went to Gurnee.

I had the pleasure of Catherine helping me today in a crisis.I was desperate and I needed a new phone that day when they closed 2 min before I showed up. If more sales associates were like Catherine Id go more store shopping and not online shopping. Can't say enough how much I appreciate them helping me today. Thank you!