AT&T Store Norridge Norridge

This has been the worst experience that I had with AT&T. The sales rep did not inform me of hidden charges and activation fees. She also enrolled me in insurance without my approval or knowledge. Upon returning to the store, Jake who stated he is the manager was condescending , rude and impatient. He stated that he is willing to accept a return on a product in question. but once I agreed, he flipped and said that it will only happen if I confront the original sales rep who of course was not working today. He basically implied that I had to be stupid to think the watch was free.

I recently started a new business and I decided to get AT&T wireless. We already had a family plan and it was time to separate the two. I walked into the store on Harlem and was immediately greeted by Jorge Carranza. We explained to Jorge what our needs were and Jorge immediately went to work on our account. Long story short Jorge was very knowledgeable, professional and informative. He made our visit to the AT&T store painless and more importantly very fruitful. Please help me congratulate and give praise to Jorge for his outstanding service. Thank you.

The worst customer service. The employees genuinely could care less whether or not your issues have been resolved. We visited the store 3 times to exchange our unopened upgrades. Each time someone telling us something different we needed to do or get. The final visit today, the kid looked me in the eye and said, just mail it in. I’m like ok - can we process my other upgrade? No, it’ll be available online. Here ya go. Lol!
Unreal! Our 3rd visit in the store and not even a helpful - let me call customer service for you to help you along with your process. Every single time, so unhelpful. Is that their mission at this store? How to avoid helping customers?

I recently had issues with my email on my iPhone. I had contacted online support for ATT and for Apple and was working with them for over 4 hours to resolve the issue. However it was not resolved. Today I went to ATT and Kasia was able to resolve my issue in less than 15 minutes! I am very happy to have my email back on my phone and that Kasia was so quick in getting this issue resolved!

Good morning guys. Service is ridiculous.
This location is not good at all.
Especially the manager - polish guy .
Yesterday came in to get a new tablet and a SIM card on it with a 1Gig data plan for 10$/month
Manager was trying to tricked us.
I asked about new cheap tablet.
Polish guy( Manager of the AT&T) showed us only the most expensive tablet in the store 500$ and tricked me that that’s all that we have .
Also told that all AT&T locations around got only this tablet for almost 500$. And we got no chance to get any other cheaper one.
I asked about SIM card with 1Gig data plan for 10$/ month . He told me that they are not providing this plan anymore .
Only providing 20$ a month - unlimited plan

Manager just tried to trick me and to sell me the most expensive things , and to take more money from me that is possible
He gave me no choice to buy what I want.
....
I left this store and came to other closest AT&T location on Diversey st.
They gave me new cheaper tablet and 10$ data plan on it👌
Great service .