AT&T Store Palatine Palatine

Day of the Week | Hours |
---|---|
Monday | 10:00 AM - 7:00 PM |
Tuesday | 10:00 AM - 7:00 PM |
Wednesday | 10:00 AM - 7:00 PM |
Thursday | 10:00 AM - 7:00 PM |
Friday | 10:00 AM - 7:00 PM |
Saturday | 10:00 AM - 7:00 PM |
Sunday | 12:00 PM - 6:00 PM |
(847) 991-3096
4.3 out of 5.0




(10 Reviews)Special offers and new phones for Palatine
Smartphone
NEW SAMSUNG GALAXY S21 ULTRA 5G
Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.SMARTPHONE
IPHONE 11
Learn how new and existing customers get iPhone 11 for $10/mo. No trade-in required. Pus, SAVE even more when you trade in an eligible device.10.00/mo.Restrictions apply. Req’s 0% APR 30-mo. agmt. Well-qualified customers only.Smartwatch
Shop Apple Watch Deals
Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!SMARTPHONE
IPHONE SE (2020)
Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.5.00/mo.Req's 0% APR 30-mo. agmt. For well-qual. customers.Prepaid Phone Plans
Unlimited for $50/mo.
Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Palatine?50.00/mo.AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See detailsSMARTPHONE
AT&T PREPAID IPHONE SE (2020)
Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.
About the Palatine Store
Our Services
- iPhone 12 & iPhone 12 Pro Max
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Trade-In
- Device Upgrade
- Device Protection
- Tablets
- Wearables
- TV & Entertainment
- Internet
- Bill Pay and Setup
- Small Business Solutions

Our Services
- iPhone 12 & iPhone 12 Pro Max
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Trade-In
- Device Upgrade
- Device Protection
- Tablets
- Wearables
- TV & Entertainment
- Internet
- Bill Pay and Setup
- Small Business Solutions
Our Location
Looking to purchase the newest iPhone, Apple Watch or Samsung smartphone? We have all your wireless needs covered with the hottest devices and matching accessories, including headphones, cases, screen protectors, wireless chargers and more.
Our AT&T Store is in Palatine, IL, inside Deer Grove Center. We're located at the corner of East Lynda Street and West Dundee Road, nestled in-between Jersey Mike's Subs and Royal Crab, conveniently off Highway 53. We serve the Deer Grove East area, including those visiting the Palatine Public Library District.
Not only can we help upgrade your device or wireless plan, but we offer fantastic promotions on AT&T TV, DIRECTV and U-Verse Internet! If your neighborhood qualifies for high-speed Internet, you could be eligible for AT&T Fiber. Our location is also Small Business Certified and eager to help your business get connected.
We also offer buy online, pick up in store! Skip the line by placing your order online, then choose a time to pick up your new device on YOUR schedule. Click the Shop Now button to begin your online order.
Cellphones, plans & accessories
AT&T PREPAID
Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.POPULAR SMARTPHONES
When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.ACCESSORIES
AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.
What our customers are saying
4.3 out of 5.0




(10 Reviews)- January 3, 20215 out of 5I am writing this review to state that a sales representative named Jose did a great job helping me resolve an extremely frustrating process to cancel an account for my deceased parent.
He was professional, he was polite, and he was concerned and he took the time to resolve the issue. I hope he rises to a position of leadership because he is a strong representative for AT&T and that was not my experience with four different associates during three previous visits to two different locations to resolve the problem. - December 30, 20201 out of 5I had a horrible experience attempting to cancel my fathers two lines with AT&T after he passed away from COVID. I initially called AT&T and was told that the simplest way to close his accounts was to go to a store with a copy of the death certificate and a bill and the matter could be taken care of at that store. When I went to this store it was understaffed late morning and after waiting more than 25 minutes I was told to call customer service. I informed the sales person that customer service told me to go to the store. I asked for the sales representative to give me the number of somebody who could help me and I left the store. When I called the number which I believe was a customer loyalty representative I was again told the matter could be quickly resolved at a store. I then went to a location on Harlem Ave in Harwood Heights and it was the same problem - I enter and state that I want to close out the accounts and I am told to call customer service. I refused to do so and demanded their help. Within seconds a security person appeared as I restated my frustrations. An associate then sat down with me and told me that he would have a manager cancel the accounts. He looked at the death certificate and I thanked him and left the store. Nineteen days later we received a bill for one of the two accounts with a late fee. I brought the bill and a death certificate back to the Harwood Heights location and the representative told me he could not help because the computers were down and I would have to return in the morning. My frustration was stoked by the fact that I stopped my AT&T dealings several years ago because I was mischarged twice on my credit card for hundreds of dollars and had a nightmare of resolving the issue that necessitated involving my bank, my credit card, and AT&T. My critique is not of the sales representative at this location but of AT&T not having trained and staffed this location adequately. Had they done so I would not have needed to return to the Harwood Heights location two times and the Palatine location at a later date when I was told that the problem was resolved.
- November 21, 20205 out of 5I went in today to browse, the staff was so friendly and helpful I ended up getting a couple great deals I didn’t plan on. Jenni was such a pleasure to deal with, AT&T is LUCKY to have such an amazing employee
- July 21, 20205 out of 5Jeffery C. provided me with great customer service when I purchased my phone. He assisted me transferring all my info from my old phone.
Jeffery C. again provided great customer service when I got my daughters phone on 7/20/20.
I recommend anyone needing help to see Jeffery C. - June 9, 20204 out of 5Great service
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