AT&T Store Des Moines Merle Hay Road

My cousin has special needs and was having phone issues. I took her took her to the AT&T store on Merle Hay Rd. It was December 30 and 31. We were not prepared and had to make two trips to the store. Both days we were assisted by Shanna Ford. Shanna was wonderful to work with. She was knowledgeable, very patient and courteous with us. She was very kind to my cousin. We were able to resolve our issue. The customer service was outstanding.

During the hectic holiday rush my family and I once again found excellent customer service at the Merle Hay store. Our service representative, Chris W.was not only highly knowledgeable about product and procedure, he was professionally focused on our needs and questions. As a result of his efforts, I can say without question that this young man helped us to make good decisions and expedited a complex purchase of multiple phones. Chris W embodies the kind of commitment and customer service we all desire. Congratulations, Chris and much appreciated. K

Horrible customer service about an hour befor closing tuesday 11/10 night by the female rep. She upon beong informed that i was prepaid lied to me because i guess i wasmt worth her time telling me i couldnt do something that i ended up figuring out on my own and so rude too needless to say i wouldnt step foot in this establishment again that rep needs training

Naomi was fantastic today. She listened to my problem and gave me a SIM card today for my iPhone that was having trouble with the eSIM. She knew RIGHT AWAY the problem that I was having and was so CAREFUL to keep distancing and respected my wish to keep the interaction from a social distance and let me only touch my phone. Again, her approach was so professional from her knowledge of the system as well as encouragement and explanation of what was going wrong. It was a breath of fresh air to be helped like that.

This is a
I had a few problems with ordering a new device for my account. I placed 3 orders, but all 3 were canceled the next day without a reason. I tried getting help over the phone and was finally told the reason each line was canceled was because of potential fraud. Turns out, I originally was sending the order to my sister, in Arkansas, which is currently working on the FRONT LINE, in an ICU Emergency ward. (thank you, Ellen). Anyway apparently, that caused a red flag which alerted AT&T to flag my account. Finally, I was told I have to go to a store with my I.D. to get this straitened out. Which was a little difficult and scary, since I have health issues, and am staying indoors because of the Coronavirus. I went to the Merle Hay store in Des Moines, IA, where I found Ashley and Dylan(The Store Manager) which went above and beyond to help me. I never had to leave the car. They came to verify who I was for the account. Also the offered to help me get the phone ordered and they setup the transaction to be sent to Arkansas for my sister. This truly is GREAT CUSTOMER SERVICE. Ashley and Dylan fixed my issue, and were very apologetic for the difficulty. I think it was kind of my fault. AT&T did the responsible thing by flagging my account until the could verify it was me. I really want to say Thank You to AT&T for securing my account and identity, but I want to personally say THANK YOU ASHLEY & DYLAN!
Im a very happy customer, keep up the great work!