AT&T Store Des Moines Merle Hay Road
| Day of the Week | Hours |
|---|---|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
3737 Merle Hay Road
Suite 500
Des Moines, IA 50310
US
We are located on the corner of Merle Hay Rd and Douglas, next to Chipotle.
(515) 331-1625(515) 331-1625
4.2 out of 5.0
(24 Reviews)To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.
🠢 Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.
🠢 We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.
🠢 We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.
🠢 Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.
Device Protection Open Enrollment
Now you have another chance to protect your device even if you’ve had it more than 30 days. Sign up for AT&T Protect Advantage during Open Enrollment. Ends August 31.
Samsung Galaxy Note20 5G
Everyone gets our best deal. Not just new customers. Learn how to get the new powerful Samsung Galaxy Note20 5G FREE with trade-in.
HBO Max - Discover a new streaming experience
We're adding HBO Max to select plans and packages. Now get even more entertainment with wireless, TV, or internet.
Special offer for AARP members
Learn how to switch & get a $100 credit per line when you buy a smartphone on an installment plan.
AT&T speed tops the charts! AT&T is Des Moines's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.
Back to School
Home or away, go back to school with the best deals. Check out the AT&T's back to school shopping guide for ideas & deals on the latest phones, tablets & accessories.
Special offers and new phones for Des Moines
![Apple AirPod discounts]()
Wireless Earbuds
Save 10% on AirPods
More magical than ever. AirPods combine an Iconic design with breakthrough technology and high-fidelity sound. Limited time offer.Ends 8/27/2020. Restrictions apply.![AT&T iPhone SE]()
SMARTPHONE
IPHONE SE (2020)
Learn how to get the new iPhone SE (2020) for $5/mo. Req's new line, qualifying installment with elig. unlimited plan.![AT&T Samsung Galaxy Note20 Ultra 5G]()
SMARTPHONE
NEW SAMSUNG GALAXY NOTE20 ULTRA 5G
Learn how to get the new powerful Samsung Galaxy Note20 Ultra 5G for $300 with trade-in. Req's elig. Unlimited plan, installment agmt and trade-in of elig. phone.![LG V60 ThinQ 5G]()
SMARTPHONE
LG V60 THINQ 5G
Learn how to get the LG V60 ThinQ 5G for $10/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts). Req's new line.![Prepaid phone plans in Des Moines]()
Prepaid Phone Plans
Unlimited Plus for $50/mo.
Learn how to get Unlimited Plus for $50/mo. when you open a new line on our $75/mo. plan and sign up for AutoPay. You’ll enjoy unlimited high-speed data while saving $25 each month. Time for a prepaid phone plan in Des Moines?50.00/mo.Plus taxes and fees with AutoPayAfter 22GB, AT&T may temporarily slow data speeds if the network is busy. Offer ends 10/29/20 in stores & 10/19/20 online. Excludes upgrades. First mo. svc. charge & taxes due at sale. In-store activ. fee is $15. Other restr’s may apply.![AT&T PREPAID iPhone SE (2020)]()
SMARTPHONE
AT&T PREPAID IPHONE SE (2020)
Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.
About the Des Moines Store
Our Services
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Trade-In
- Device Upgrade
- Device Protection
- Tablets
- Wearables
- TV & Entertainment
- Internet
- Bill Pay and Setup
- Small Business Solutions
Our Location
Looking for the hottest new device or an awesome accessory? Our location has got you covered, and we are your one-stop shop. We have phones, tablets, wearables, and more that you’ll love. We also offer in-store activation, so you can get your device up and running in no time. Need a case? How about a charger? Some new headphones? We have all that—and more. And while you’re in the store, make sure to check out our DIRECTV and AT&T TV NOW packages. They deliver the shows and movies people love talking about.
Are you a First Responder? Stop in to learn more about the FirstNet Wireless Network, created for and by First Responders.
Meet our manager
Who better to trust with your wireless and entertainment needs than Dylan! He started his career with AT&T as a Sales Associate in St. Cloud MN in 2016. Dylan recently moved down to Des Moines and is committed to providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Dylan & team help you with all of your wireless and entertainment needs with a warm welcome and smiling faces.
Meet our manager
Who better to trust with your wireless and entertainment needs than Dylan! He started his career with AT&T as a Sales Associate in St. Cloud MN in 2016. Dylan recently moved down to Des Moines and is committed to providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Dylan & team help you with all of your wireless and entertainment needs with a warm welcome and smiling faces.
Cellphones, plans & accessories
AT&T PREPAID
Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.POPULAR SMARTPHONES
When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.ACCESSORIES
AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.
What our customers are saying
4.2 out of 5.0
(24 Reviews)- April 28, 20205 out of 5This is a
I had a few problems with ordering a new device for my account. I placed 3 orders, but all 3 were canceled the next day without a reason. I tried getting help over the phone and was finally told the reason each line was canceled was because of potential fraud. Turns out, I originally was sending the order to my sister, in Arkansas, which is currently working on the FRONT LINE, in an ICU Emergency ward. (thank you, Ellen). Anyway apparently, that caused a red flag which alerted AT&T to flag my account. Finally, I was told I have to go to a store with my I.D. to get this straitened out. Which was a little difficult and scary, since I have health issues, and am staying indoors because of the Coronavirus. I went to the Merle Hay store in Des Moines, IA, where I found Ashley and Dylan(The Store Manager) which went above and beyond to help me. I never had to leave the car. They came to verify who I was for the account. Also the offered to help me get the phone ordered and they setup the transaction to be sent to Arkansas for my sister. This truly is GREAT CUSTOMER SERVICE. Ashley and Dylan fixed my issue, and were very apologetic for the difficulty. I think it was kind of my fault. AT&T did the responsible thing by flagging my account until the could verify it was me. I really want to say Thank You to AT&T for securing my account and identity, but I want to personally say THANK YOU ASHLEY & DYLAN!
Im a very happy customer, keep up the great work! - February 7, 20205 out of 5We had a great experience today! Everyone was very patient and went the extra mile to help us. They explained everything and took extra time with us! We are in our 50’s so this is the Jetson age for us. But they were understanding and helped us out a lot. We were very satisfied!Response from AT&TFebruary 8, 2020Hello Cindy!
Ramiz, Joslyn and I had so much fun with you yesterday! I'm glad we were all able to help you with all your needs. Please come back anytime to see us with any questions or concerns. We appreciate you leaving us a review.
Store Managers Dylan & Joslyn - February 4, 20205 out of 5Great customer service!!! Definitely would reccomend going through AT&T for phone service.Response from AT&TFebruary 4, 2020Hello Amanda M, Thank you for these kind words. We strive on making every customer feel welcomed in our store. We are glad that you have had such a great experience in our store. Come back anytime and see us we are always here to help!
Store Manager Dylan - January 13, 20205 out of 5Ramiz w. was very thankful I was there earlier about 12 o’clock they were very busy so I had to leave, he Acknowledge that I have been there Before and how to come back Answered all my questions thoroughly please tell me if I had any problem to give him a call and he provided phone number thank you so much for helping me with my dayResponse from AT&TJanuary 16, 2020Hello Kay, our number one goal is to provide you with an exceptional customer experience. I'm pleased Ramiz was able to help you and make you feel welcome! Thank you for reaching out and we hope to have the opportunity to connect with you again soon.
Dylan - Store Manager - December 10, 20195 out of 5Joslyn is amazing at her job! She gave me and my family the best experience when we first came with questions regarding our account. She is very knowledgeable and truly so easy to work with! She is was very patient and gave us all the pros and cons about our selection! I felt great with my choice after my appt with her.
She is such an assert to the company in my opinion! Thank you for going above and beyond with helping me !Response from AT&TDecember 10, 2019Hi Linh!
We are happy to hear how pleased you were with your experience. It is a top priority of ours at AT&T to give all of our valued customers like yourself exceptional customer service! Please let us know if there is anything else we can help with!
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I know how frustrating it was for you to order online. I'm so glad we were able to help you via curbside and get your sister a new phone. You were such a joy to work with, thank you for saying so many great things about Ashley and I. Please thank your sister for us again for working the front line, she is part of the reason that we are safe in this unprecedented time! If you need anything please don't be afraid to reach out and talk to me.
Store Managers Dylan & Joslyn