AT&T Store Des Moines Merle Hay Road

In-store shopping
Curbside pickup
In-store pickup
Map of 3737 Merle Hay Road in Des Moines
Get directions to AT&T Store at 3737 Merle Hay Road Des Moines, IA
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Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

3737 Merle Hay Road
Suite 500
Des Moines, IA 50310
US
We are located on the corner of Merle Hay Rd and Douglas, next to Chipotle.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Des Moines

  • Apple iPhone 13

    Phone

    Learn how new and existing customers get iPhone 13 for $0 with eligible trade-in. See offer details.
  • NEW ANDROID PHONE
    Google Pixel 6

    Smartphone

    Learn how to get Google Pixel 6 for FREE with eligible trade-in. See offer details.
  • New Phone
    Samsung Galaxy S21 FE 5G

    SMARTPHONE

    Learn how everyone gets Galaxy S21 FE 5G for $15/mo. with no trade-in required. See offer details.
    15.00
    /mo.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $800 off with eligible trade-in.​ See offer details.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how to get $200 off Apple Watch with more trade-in options. See offer details.
  • AT&T PREPAID
    Prepaid phone plans in Des Moines

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Des Moines?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the Des Moines Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Merle Hay AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Merle Hay AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
manager photo
Meet our manager
Naomy leads the team of friendly experts at the Merle Hay AT&T store and has been with AT&T for 3 years and is proud to serve the Des Moines community providing the best in wireless and entertainment solutions. Naomy is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starfull starfull starfull starempty star4
    After a very rocky start the manager convinced us not to walk across the street to ATT&Ts three big competitors and had James assist us switching from Consumer Cellular to AT&T. James is very knowledgeable and was eager to make us comfortable and assure us that he had our interests and concerns in mind. Due to some issues at Consumer Cellular our switching over to AT&T took longer than expected but James maintained a calm, professional manner at all times and was pleasant with us, other customers and other employees who had questions. AT&T is lucky to have James.
    Response from AT&T
    Hi Mark J. Our number one goal is to provide you with an exceptional customer experience. James is a very knowledgeable associate and I'm thrilled that he was able to deliver! We sincerely appreciate you and all our customers! We sincerely appreciate you and all our customers! - Store managers Naomy & Paul
  • full starempty starempty starempty starempty star1
    I scheduled an appointment online and when we arrived, they told us they don't take any online appointment and they also told us to go outside and wait. What kind of customer service is this? We have been using ATT for so long and my whole family are using ATT as well but after today we will change to another carrier. This just happened today at this location.
    Response from AT&T
    Hello Linda C, This is not the experience we wanted you to have. We want to help everyone in a timely manner and apologize that this was not the case. Please come in and ask to speak to the manager -Naomy- I will gladly help you with all your needs or call me directly at 5153311625. - Store Manager Naomy.
  • full starfull starfull starfull starfull star5
    Recently had questions about my account, Ashley was able to help me quickly and got all my questions answers happily.
    Response from AT&T
    Hi Charlette.

    Thank you for the review! We think Ashley is awesome and are happy she answered all of your questions. Feel free to recommend her to your friends and family!

    Thank you
    Store Managers - Joslyn and Naomy
  • full starfull starfull starfull starfull star5
    James was a great help when I visited this store to upgrade my phone. Quick and efficient.
    Response from AT&T
    Hello Linsay, J
    Thank you for the review! We are glad James was quick and efficient and could get you the phone you want! Don't be afraid to let your friends and family know how awesome your service was and tell them James would love to help them as well!

    Thank you - Store Managers Joslyn and Naomy
  • full starempty starempty starempty starempty star1
    Sold me the wrong cord for my daughter's phone, were compeletely rude about not having my mask completely on as I walked in the door and walking around sterilizing everything. The CDC just said that surface transmission is not an issue. Get a grip.
    Response from AT&T
    Hello Lori G
    Thank you for reaching out. Your experience in our store matters to us. Please contact the store at 515-331- 1625 and ask for Joslyn or Naomy so we can get a resolution for you.

    Thank you,
    Joslyn and Naomy - Store Managers

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

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