AT&T Store Covington Pinnacle Pkwy

Best customer service that I have ever received. Toshiba was knowledgeable, friendly, and worked relentlessly to solve our email problem. She offered excellent advice about our service and saved us $ on our wireless plan and new phones. This was not the typical ATT experience, lol. We truly appreciate her assistance. Job well done.

Do not waste your time at this location! My family and I have been loyal customers of AT&T for years, but this store is very poorly run! From the moment we walked in, we felt as if we were bothering the workers. We were there to upgrade four I-phones and an I-pad. The salesperson put our information in her system and said it was going to cost over $100 for each phone and that our first bill would be extremely expensive. She said the bill would go down a little after that. Our plan is to upgrade our phones every 36 months with no increase in our bill. Our bill has never been extremely expensive and I was not about to start over paying now. We left that store and drove to the Apple Store in the Lakeside Mall. We walked in the Apple Store without an appointment and was seen right away! We were in and out in a short amount of time and they never said anything about an extremely expensive phone bill and we only paid $45 per phone for the activation fees. PLEASE DO YOURSELF A FAVOR AND AVOID THIS LOCATION AND GO TO THE APPLE STORE IN THE LAKESIDE MALL! You will be happy you did! I should have listened to the other reviews so that I could have saved my time!

I went to the Att store in Covington LA this afternoon. Tim and Sidney were fantastic!!! They fixed my two problems without a problem. Both worked on it until they decided what was wrong. I would ask for them anytime. Thanks to Tim and Sidney!

During a visit at this location. I came in to exchange a phone. Mind you that the phone that was sold was not the right phone and needed to be exchange. The manager Kiana was rude to myself and my family and refused to take ownership of the wrongful doing of the previous interaction. She refused to get the phone exchange and waive a restocking fee that should have been waived due to representative failing to sale us the right phone. She stated she had to get her boss approval. Never came back to talk to us and sent the representative with the answer of no. She than continued to talk about my family and I to other employees. I could hear everything she was saying and was uncalled for. Because of this manager my family and I will never come back to this store.

Poor Customer Service
I never review anything ever but I walked out of this location very annoyed with the man who very clearly hates his job. Ordered a phone for store pick up, he was insisting that the order was canceled and kept walking away. Long story short the order wasn’t canceled he was just an idiot.