AT&T Store Marksville Marksville

I had an outrageous bill
That I have been paying for way too long . I finally took the initiative to go into the AT&T store In Marksville,la. I wasn’t expecting anyone to understand or even care about helping me but , I was so very wrong . From the minute I stepped into the store , I saw friendly smiles and I was greeted with “How can we help you today ?” From that point on, it was such a wonderful experience and the outcome was even better . All three of the employees working got together to come up with the best possible plan that they could offer me while lowering my monthly bill to something that I could actually feel good about and afford . I was so grateful and I thanked them over and over because it was a huge relief for me . My rating for them is way past 5 stars . It’s into the triple digits for sure . If you are looking for customer representatives who care , head on over to see Jacob, Robert and Janell. It’s like having a concerned family member whom you can trust . These days that is priceless and very rare .

I think I’m going back to thank them one more time lol

This store is very hard to be reached by phone. I have called this store every few hours for a week and still have not been able to talk to anyone. The phone rings for a while then goes to a voicemail that hasn’t been set up yet. Why have a phone number for the store if nobody answers it!?? Very frustrating!

Very helpful each time I enter the store. this is the only store i visit

Store reps do not comunicate with customer service reps.

Rep was very helpful with the problem I was having and solved it quickly.