AT&T Store Shreveport Westport Shopping Center

I went to the store inquiring about a bill. The girl there had no interest in helping. She acted not interested. So when I asked her some questions, she got angry and still offered no help. She then said and I quote. "Don't come back here". I said thank you and left. I then called ATT and got issue resolved immediately.

They would not accept my payment. Their employee taylor and the manager Daniel was very rude and basically down played my military service. They are just an authorized dealer and dont even work for at and t. My strong advice is to go to a real corporate store where the employees are educated on how to treat at and t customers. I've been with at&t since 2010 and I've never been treated so rudely. I fought for this country and the manager daniel and the employee taylor disregarded that. I called to talk to a manager to file a grievance and the employee taylor misrepresented herself as one. Taylor and Daniel does not represent at and t well at all. My fellow vets stay away from this location. I dont know how they got authorized to represent at&t cause their lack of training and customer service skills are lacking severely. They as a company live mobile doesnt respect veteran's sacrifice or service to their country.

The worst customer service I've ever had. They did not want to help me at all. The only thing they wanted to do is play on their phone.

Horrible customer service. The young lady working on Dec 26 at 9am was the worst. I would love to speak with a manager as she would not give me her name after threatening to call the police on me because I told her she was being lazy for not wanting to look into my account deeper. I ended going to another store and purchasing the iPhone 12 within 10 minutes. She lied and said my account was flagged for fraud when it was just her not wanting to service us. Both the customer care on the line and the customer care at the other location said my account was not flagged. And she also took a payment of 54.00 before threatening to call the police to put me out because I told her she had my information. I wanted to have custoner care there on the line so that they could walk her through how to remove the fraud if it was so. She said there was nothing she could do and to leave. I will never return to this store and will never recommend anyone. I know the vision for this owner is to make sales and keep customers happy and coming back. It's so unfortunate that the wrong people are the face of the business and cause such harm to the businesses. We took on every proposal she gave she said we don't have anything but the iphone 12, we said ok, she said we only have blue we said ok, she said it's no longer 799 but 850, we said ok, only to have her not dig deeper to make the sale because she was being lazy. We did purchase as I said in 10 minutes at another store.

Great customer service, handled by Autumn!