AT&T Store Aberdeen Beards Hill

Poor customer service I did not get the phone and I keep getting calls froma collection agency. I will be taking them to court. I called corp office and they had no clue what their doing. Stay away!!!

Carrie and Bob welcomed me into their store. What a nice change from the cold shoulder treatment that I received from the Bel-Air store. Carrie went out of her way to let me know as a first responder I was able to apply for a reduced $ plan. She also very efficiently made the old phone to new phone transfer. I was really thrilled as the guy at the Bel-Air Store told me he couldn't transfer my phones. I spent two tortured days calling, doing, what he could and should have easily done to help me. Thank you Carrie again as I just dropped in again for some warm and friendly very professional help with my phone!

Carrie A. provided excellent service when my wife and I had to go in to upgrade her old flip phone which was only 3G capable. Her knowledge, expertise and patience helped in choosing an appropriate smart phone and the plans required to support both my wife's first smart phone and my existing smart phone. So far, my wife appears please with the phone, even though she know she has a lot to learn about using a smart phone.

This store is run by manager Michael Nelson and district manager Robert Geida. They will lie to customers either by secretly adding $15 or $40 a month protection plans, or tell customers that they have to add it and it’s up to the customer to call and have removed, which is a lie. They will also not sell the starter unlimited plans, or tell customers that they cannot sell that plan and that the customers either have to get the elite or extra plans, which is a lie also. Customers are being audio recorded in the store without consent. Do not go to Portables AT&T locations. Customers are being used only to make the company profit and not take care of the customers needs. Do your phone shopping online and cut out these shady salesmen tactics. Please feel free to reach out to me if anyone has any questions. I will gladly explain their sales process.

Josh and Carrie were very patient with me. They answered all my questions before, during and after the process to setup my replacement phone. Based on their knowledge, transferring applications and data from my old phone to my new one was quicker and easier than I expected. I've used the services of this store on previous phone replacements and plan on using them again for future phone replacements.