AT&T Store Boston Downtown Crossing

In-store shopping
Curbside pickup
In-store pickup
Personal delivery
Map of 443 Washington St in Boston
Get directions to AT&T Store at 443 Washington St Boston, MA
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Day of the WeekHours
Monday8:00 AM - 8:00 PM
Tuesday8:00 AM - 8:00 PM
Wednesday8:00 AM - 8:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

443 Washington St
8 Winter Street
Boston, MA 02111
US
Located at the corner of Washington Street and Winter Street. On top of the Downtown Crossing Red Line MBTA Station, and across from Macy's.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Boston

  • New iPhone
    Apple iPhone 13

    Phone

    Learn how new and existing customers get iPhone 13 for $0 with eligible trade-in. See offer details.
  • New iPhone
    Apple iPhone 13 mini

    Phone

    Learn how new and existing customers get iPhone 13 mini for $0 with eligible trade-in. See offer details.
  • New iPhone
    Apple iPhone 13 Pro

    Phone

    Learn how new and existing customers get iPhone 13 Pro for up to $800 off with eligible trade-in. See offer details.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.​
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • AT&T PREPAID
    Prepaid phone plans in Bear

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Bear?
    0.50
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the Boston Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Downtown Crossing AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Downtown Crossing AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Store Events
iPhone 13 now available - Fri, September 24
The Downtown Crossing Store is conveniently located between two parking garages, Lafayette Garage & 33 Arch St Parking. Both garages are open 24 hours a day.
manager photo
Meet our manager
Victor leads the team of friendly experts at the Downtown Crossing AT&T store and has been with AT&T for 5+ years and is proud to serve the Boston community providing the best in wireless and entertainment solutions. Victor is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    October 12, 2021 3.50PM I tried shopping at this location for a new iphone 13. As soon as I walked in I got yelled at by some security guy screaming "can't you see there is a line?" I looked around and said NO. He points at a woman who was looking at her phone and says she is the line. I said how am I supposed to know that is a line? There is no sign. He said she is standing there. I said she is looking at her phone. How am I supposed to know that is a line? Honestly I did not even notice her when I walked in as she was to my left but I turned to the right as I came in the door.
    The security guy was rude, unprofessional and turning business away.
    I took my business elsewhere.
    Response from AT&T
    Hello Damien T This is not the experience we wanted you to have. We will work with our employees to ensure you are provided with the great experience you deserve.
  • full starfull starfull starfull starfull star5
    Victor was amazingly helpful while we inquire about various topics.
    Response from AT&T
    Hi htoo p. Our number one goal is to provide you with an exceptional customer experience. We sincerely appreciate you and all our customers!.
  • full starfull starfull starfull starfull star5
    Basma is amazing. She was very nice and helpful, she transferred my phone number from Metro, got me a new phone And I’m now thinking to go back for cable and a watch.
    Response from AT&T
    Hi Barry Martinez. We work hard to staff our stores with knowledgeable and friendly associates. We sincerely appreciate you and all our customers!
  • full starfull starfull starfull starfull star5
    Basma was great but I had to pay full price for my device so I didn’t buy anything
    Response from AT&T
    Hello Alireza Ghamari We do our best to equip our team to assist our customers. Hope to see you again!
  • full starfull starfull starfull starfull star5
    Basma at the downtown Boston location was so helpful she is the only reason I did not cancel my AT&T accounts. She was able to resolve my problem instantly when customers service and the loyalty program could not resolve anything after being on the phone for hours. Basma not only helped resolve my problem but also sold me on the AT&T TV. The greatest employee I have dealt with at AT&T.
    Response from AT&T
    Hello Matthew P Your experience in our store matters to us. We sincerely appreciate you and all our customers!

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

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