AT&T Store Boston Downtown Crossing

Day of the WeekHours
Monday8:00 AM - 8:00 PM
Tuesday8:00 AM - 8:00 PM
Wednesday8:00 AM - 8:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM
443 Washington St
8 Winter Street
Boston, MA 02111
US
Located at the corner of Washington Street and Winter Street. On top of the Downtown Crossing Red Line MBTA Station, and across from Macy's.Schedule an appointment
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4.2 out of 5.0full starfull starfull starfull starhalf star
(11 Reviews)

Our top priority is to keep our customers, employees, and communities safe. Here are some important updates on our stores’ policies and procedures and we appreciate your help keeping our communities safe and healthy.

• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.

AT&T Protect Advantage
No phone insurance? Let’s fix that. Protect your device against damage, loss, theft, and get expert technical support. Open enrollment ends 3/31/21.
Samsung Galaxy S21 5G
Best deals for everyone. New and existing customers get the Samsung Galaxy S21 5G for FREE with qualifying trade-in.​
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
AT&T speed tops the charts! AT&T is Boston's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.

Special offers and new phones for Boston

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 11

    SMARTPHONE

    Learn how new and existing customers get iPhone 11 for $10/mo. No trade-in required. Pus, SAVE even more when you trade in an eligible device.
    10.00/mo.Restrictions apply. Req’s 0% APR 30-mo. agmt. Well-qualified customers only.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00/mo.Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Boston

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Boston?
    50.00/mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Boston Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the Downtown Crossing AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Where to Park
The Downtown Crossing Store is conveniently located between two parking garages, Lafayette Garage & 33 Arch St Parking. Both garages are open 24 hours a day.
Special Information
For those who would prefer the elevator we have one located in the outside hallway. Just walk up the ramp in the back right corner of the first floor. That will lead you to a hallway that has our elevator. Once you get to the elevator go to the second floor, on the second floor there will be a grey door that opens up to our beautiful sales floor.
manager photo
Meet our manager
Victor leads the team of friendly experts at the Downtown Crossing AT&T store and has been with AT&T for 5+ years and is proud to serve the Boston community providing the best in wireless and entertainment solutions. Victor is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
manager photo
Meet our manager
Victor leads the team of friendly experts at the Downtown Crossing AT&T store and has been with AT&T for 5+ years and is proud to serve the Boston community providing the best in wireless and entertainment solutions. Victor is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 5 out of 5full starfull starfull starfull starfull star
    I had one of the best customer service experiences ever today. I met with Basma at the ATT store in downtown Boston and I now have a new phone and upgraded Apple Watch, insurance on all four of our phones and the monthly bill went down by 20%!
    She is extremely knowledgeable, very personable and absolutely very patient working with someone old enough to get their vaccine.
    Response from AT&T
    Hello Maureen Phillips We work hard to staff our stores with knowledgeable and friendly associates. We sincerely appreciate you and all our customers!
  • 5 out of 5full starfull starfull starfull starfull star
    Worked with Basma! Accidentally wrote her name thinking I was supposed to write who I was reviewing! Excellent service, super supportive and helpful! Great asset
    Response from AT&T
    Hello Henrique O Your experience in our store matters to us. We sincerely appreciate you and all our customers!
  • 5 out of 5full starfull starfull starfull starfull star
    Amazing service! Basma did an amazing job!
    Response from AT&T
    Hello Lourenco, SC We work hard to staff our stores with knowledgeable and friendly associates. We sincerely appreciate you and all our customers!
  • 5 out of 5full starfull starfull starfull starfull star
    Great customer service! Fantastic!
    Response from AT&T
    Hi! Our number one goal is to provide you with an exceptional customer experience. We sincerely appreciate you and all our customers!
  • 5 out of 5full starfull starfull starfull starfull star
    Perfect attention by Basma, very nice girl
    Response from AT&T
    Hello Juan Parra. We do our best to equip our team to assist our customers. We sincerely appreciate you and all our customers!

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