AT&T Store Franklin Franklin

In-store shopping
Curbside pickup
In-store pickup
Personal delivery
View:
Day of the WeekHours
Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

25 Franklin Village Dr
Franklin, MA 02038
US
Next to Stop n Shop.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Franklin

  • New iPhone
    Apple iPhone 13

    Phone

    Learn how new and existing customers get $350 off iPhone 13 with eligible trade-in. See offer details.
  • NEW ANDROID PHONE
    Google Pixel 6

    SMARTPHONE

    Learn how to get the new Google Pixel 6 for $15/mo.. See offer details.
  • New Phone
    Galaxy A13 5G

    SMARTPHONE

    Samsung Galaxy A13 5G

    Get the new Galaxy A13 5G from AT&T. Featuring a 6.5-inch HD+ TFT Infinity-V display, triple rear cameras, and a fast-charging battery.
    6.95
    /mo.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.​
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • AT&T PREPAID
    Prepaid phone plans in Atlanta

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Atlanta?
    0.50
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the Franklin Store

Authorized Retailer

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

Looking for the hottest new device or an awesome accessory? Our Franklin Store location has got you covered. We’re your one-stop shop in Franklin, MA. We have phones, tablets, wearables, and more that you’ll love. We also offer in-store activation, so you can get your device up and running in no time. Need a case? How about a charger? Some new headphones? We have all that—and more. And while you’re in the store, make sure to check out our DIRECTV STREAM packages. They deliver the shows and movies people love talking about. So, now that you know us a little better, stop by our Franklin, MA store located at 25 Franklin Village Dr! We’d love to get to know you.
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Looking for the hottest new device or an awesome accessory? Our Franklin Store location has got you covered. We’re your one-stop shop in Franklin, MA. We have phones, tablets, wearables, and more that you’ll love. We also offer in-store activation, so you can get your device up and running in no time. Need a case? How about a charger? Some new headphones? We have all that—and more. And while you’re in the store, make sure to check out our DIRECTV STREAM packages. They deliver the shows and movies people love talking about. So, now that you know us a little better, stop by our Franklin, MA store located at 25 Franklin Village Dr! We’d love to get to know you.

What our customers are saying

  • full starfull starfull starfull starfull star5
    Manny was great! This was the second time we had worked with him. He is very professional, and answered all of our questions! We had ported our numbers and he was so helpful!! I will definitely be back! thanks again Manny
  • full starfull starfull starfull starfull star5
    Sunday, Aug 29 Crew... Awesome staff. Refreshing to see informative, friendly people... 5 Stars Via Africa!!
    Response from AT&T
    Hope to see you again!
  • full starempty starempty starempty starempty star1
    After calling AT&T and telling them an associate put me on the wrong plan that I was to go to the store and have them fix it. I went to the store and asked to be put on the same plan that I was on prior. The person was not even aware that there are two unlimited plans. Unlimited and unlimited plus. They would not help and I asked if I could get my account number and was told that could not be done either and to call 611. I now have the number and will be porting out! If you are an AT&T customer, avoid this store!!
    Response from AT&T
    We're sorry we fell short of your expectations. Our goal is to provide a better experience in the future.
  • full starfull starfull starfull starfull star5
    My phone was frozen. I went to the Franklin at&t and jaliyah fixed it right away. She was such a nice, caring person.
    At&t is lucky to have her.
  • full starempty starempty starempty starempty star1
    Horrible customer service and staff seems to lack training. I was in there last week to try and get my phone fixed. My screen was cracked and I have insurance on the phone. I was helped out by a nice gentleman. I told him I was just looking to get my screen fixed because after taking off the case and screen protector the screen underneath was cracked and I was having issues typing on my phone. He looked over my phone noticing cracks on both the front and back of my phone and helped me set up an at home screen repair for the following week. The third party came out to fix my phone today and would not touch it due to the back of my phone also being cracked.
    So I called back this store to speak with someone asking why they would set up the appointment in the first place, the gentleman was so rude to me. He kept placing me on hold and talking over me and just kept repeating that the insurance clearly doesn't cover a cracked screen if both sides of the phone are cracked and that I should just upgrade to a new phone because mine was "so" old anyways.
    It's SO SAD to me that customer service isn't about helping people any more, it feels more like just trying to get the most money out of people and pointing fingers in every other direction rather than owing up to a simple mistake and trying to help someone out. Long time customer and looking into switching carriers.
    Response from AT&T
    Hi Rebecca. Your experience in our store matters to us. This is not the experience we wanted you to have. We will work with our employees to ensure you are provided with the great experience you deserve.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

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