AT&T Store Salem Paradise Plaza

What made our experience so positive was Fern. He was extremely professional, knowledgeable and patient. He listened to what we needed and explained everything he was doing. This was by far the best customer serviced we have ever received at a phone store.

If I could give zero stars, I would. Scammy, dishonest, withholding information. Will make changes to your account without your knowledge to make commissions. God help you if you go back in and try to resolve it- they will not help you. It's basically the used car dealership of phone stores.

Horrible service. These guys are scam artists. This store isn't an actual ATT sore, they're a re-seller. Because of these ATT doesn't want to stand behind anything that this tore does, they say they're not ATT. They game the system to make the most commission, they will sell you plan you don't want, sign you up for services you didn't ask for. They do not process trade-in appropriately. They're crooks. Please go elsewhere. You will regret dealing with them.

Luis or Louis however his name was spelt was very helpful, great experience upgrading because of him.

I came into transfer six lines from Verizon and purchase four phones since i had a poor customer service experience there and also looking to upgrade phones. The first time i came in it literally took two hours and they still could not get the order right, or complete, but I came back a second day because they were at least polite and apologetic at that time (even if the entire staff was terribly unskilled at doing a large order and transfer). I came in the next day despite some trepidation and it was better (but not by much, but we finally got the order done after another hour and a half) and so waited anxiously for the phones to come in. Unfortunately , there we some extra charges that came up the day after that could not be explained and so I called the manager to understand better what those might be. No return call. I called again the next day. No return call. Finally, I had an email that suggested the phones came in and although they said they would call me to confirm they had arrived, they did not. No big deal, but I called to ensure they were indeed there so I didn't make a long trip only to find out they actually were not. No return call. The manager wasn't even smart or thoughtful enough to maybe delegate to someone to call me to confirm. Finally, I just went to the store on the hopes the phones were there, but when i innocently asked the manager why he never called back, his response was "I am too f'in busy to be returning your calls dude". I wasn't too busy to immediately return the phones on the spot and decide not to transfer any of the six lines. Complete d-bag manager. The idiot could have just apologized nicely but instead took an aggressive route and lost business. I guess the grass isn't always greener on the other side. At least the front line Verizon guys were smart and skilled enough to make it past the initial sale. I made a mistake thinking about leaving Verizon and certainly using this store.