AT&T Store Walpole Walpole

I normally don’t do reviews, but I felt passionate enough to write one because I feel like too many companies are just hiring anyone with a pulse nowadays. I’ve gone into this store not too long ago and dealt with a young kid, I wish I wrote his name down as for the life of me I cannot remember. Connor, Caleb, Colby all I remember is a C. I had questions, albeit a lot of questions in regards to switching carriers from a Verizon to Att. This guy had no idea about any of the on going promos and seemed bored with my questions. I was on the receiving end of short answers that made me feel rushed and almost like he was shooting me out the making him do his job. As he was the only person in the store I thanked him for his time and left. I came back a few days later in the hopes of Mr. I-Really-Don’t-Want-To-Be-Here wasn’t working. I walked in with my guard up and was greeted warmly by a woman. I explained to her what happened last time and she apologized profusely for his neglect. I told her what I was looking for and what my budget was. She told me that wasn’t going to be a problem at all! She informed me of all the promotions for new customers and while I was on the fence after my first encounter I will definitely be making the switch to att.

The reason for the 3 stars was unfortunately the first encounter but I would give her 5/5 stars across the board.

The lady with dark hair in the Walpole store is an amazing asset to the store and att itself. I came into the store for an upgrade, but she was busy assisting an agitated customer who was being very rude to her but she held her grace very well and politely acknowledged me when I entered the store. When it came to my turn, she warmly greeted me and didn’t let the prior customer who was rude phase her. I initially came in for an upgrade for my husband, but left with two upgrades and a new line because she offered me promotions that were catered to my current services, while saving me money. I hope att recognizes individuals such as the girl in Walpole location that they have wonderful assets and don’t take them for granted.

Young lady with long dark hair is EXTREMELY rude AND unprofessional (3 different incidents). Despite living only 5 minutes away I will NEVER go to this store again!!!!

The man was helpful and attentive to the issue at hand regarding my phone

Exceptional service, knowledge, assistance and customer care