AT&T Store Eastpointe Eastpointe

I walked in and told David Farrar (Retail Sales Consultant), "I'm here to purchase a new iPhone. He informed me that I am part of a family plan and needed authorization. He handed me a business card and instructed me to call customer service to authorize the purchase; how convenient for me to do this on my own! I went to another branch and was assisted in-store on how to purchase an Iphone+watch. Thanks again, David!

The young lady assisting me, I believe her name was Tyeisha, was extremely helpful and patient. I will definitely be coming back to this location for all my AT&T needs. 10 out 10 would recommend working with her again!!!

I went to this AT&T store for the first time about a week ago. I had a really good experience with Tyeisha H. She was friendly, resourceful and really went above and beyond for me while I was there. I had some bad experiences with customer service in the past but this was a step in the right direction!

I brought a friend to purchase a phones d would like to compliment 2 men who work here for being extremely helpful and patient dispute some challenging circumstances. Their names are Nick(the manager) and Jason. I highly recommend this store.

I wouldn’t even give this store one star if I was allowed because I am disgusted with eastpointe. I made an appointment to do some upgrades to two lines and confirmed on the app and through chat that the lines where eligible to upgrade prior to going in. When I went in it was over 30 minutes before someone checked me in (30 minutes Pat my appointment time) the manager finally checked me in as he took people who got their after me with no appointment first, when I asked why I was told I would have to wait and if I didn’t like it I could leave. When someone finally got to me, almost an hour after my appointment I was rudely asked for my ID and told I wasn’t allowed to have my drink even though every other customer was eating and drinking in the store. Then when I told him what lines I wanted to upgrade he told me I would have to give them the rest of the cost of the phone in order to upgrade after I already confirmed several times over the last few weeks from chatting in and talking with reps over the phone that I didn’t have to pay off the phones because I was on the NEXT installment plans and was able to upgrade as of December 3. When I questioned the person dealing with me (who had no name tag and didn’t tell me his name) the manager came over and said he couldn’t do anything and I could leave so I left very angry and wanting to scream.