AT&T Store Novi Twelve Oaks Mall
|Day of the Week||Hours|
|Monday||11:00 AM - 7:00 PM|
|Tuesday||11:00 AM - 7:00 PM|
|Wednesday||11:00 AM - 7:00 PM|
|Thursday||11:00 AM - 7:00 PM|
|Friday||11:00 AM - 7:00 PM|
|Saturday||11:00 AM - 7:00 PM|
|Sunday||11:00 AM - 6:00 PM|
To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.
• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.
Special offers and new phones for Novi
Prepaid Phone Plans
Unlimited for $50/mo.Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Novi?50.00/mo.AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
AT&T PREPAID IPHONE SE (2020)Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.
About the Novi Store
- iPhone 12 & iPhone 12 Pro Max
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Device Upgrade
- Device Protection
- TV & Entertainment
- Bill Pay and Setup
- Small Business Solutions
Cellphones, plans & accessories
AT&T PREPAIDExperience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
ACCESSORIESAT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.
What our customers are saying
- July 18, 20205 out of 5This is the only att store I will use as long as Andy is working there. He has helped me on more than one occasion when I needed assistance with my phone, my internet, or my tv service. He’s very knowledgeable about all the products and services that att has to offer.
I was there to purchase a new phone and look into my first iPad. Andy and Chris walked me through all of my options, and different features of everything I was looking at. Very patient and answered all of my questions.
I pass at least 3 other att stores to get to the Twelve Oaks store. As long as Andy is at the twelve oaks location, that’s the store I’m going too. Couldn’t be happier with the service provided! Thanks guys! Great job!!Response from AT&TJuly 20, 2020Hello Steven. Thank you so much for your feedback! If there is anything else we can do for you, please let us know.
- July 11, 20205 out of 5Chris went out of his way to make sure all of my cell phone needs were met and all my questions answered. He also went the extra mile helping me transfer all the data from my old phone to my new one. He was prompt, effective, efficient, knowledgeable, and friendly, all while being very professional and accommodating. I couldn’t have asked for or expected anything more.
With his help, I was able to leave the store with my new phone operational and set to all my personal standards. He’s an asset to your company. A great guy.Response from AT&TJuly 14, 2020Thank you so much for your feedback! If there is anything else we can do for you, please let us know.
- January 25, 20205 out of 5Great help and customer service! Highly recommend this store.Response from AT&TJanuary 27, 2020Hello Elaine. We are so glad to hear you had a great experience! Please let us know if there is anything else we can do for you.
- March 31, 20191 out of 5I visited this store in mall today for a question about insurance for my new phone but got the worst customer service ever. Both staff members scheduled were horrible for answering and on top of it they were sarcastically smiling and making comments. We left, and got notification in email that there were changes were made to At&t plan. We called loyalty and told you had insurance added today. I am glad we canceled right away on phone as we never signed up for it at all. Honestly the worst experience of being with At&t for this long.
- March 11, 20195 out of 5Love that store. Very friendly staff and awesome customer service every time we are there.