AT&T Store Neosho Neosho Plaza

Upgrading phones always seems to be a pain. Let’s face it, any change with ATT is alway a pain. However, Elizabeth made this upgrade the most painless experience I have EVER had with ATT! I attempted to upgrade both mine and my husband’s phones online, to avoid having to make a store visit. We picked my husband’s up from the store via curbside and I followed the directions in the email from ATT to activate it which let me to a 404 error. Lovely. With a partially working phone, we went to the Neosho store and Elizabeth had it working in minutes.

My phone was to be shipped to me, but I received an email from ATT saying that there was a problem with my order and it needed to be cancelled without explanation. I could not re-order until the original order fell off my account, which never happened. So, I returned to the Neosho store specifically to see Elizabeth. She spent 30 minutes on the phone with support and then had me upgraded AND she was nice about it! Even with the problem, it was still the quickest and easiest upgrade I’ve ever done! I’m going to Elizabeth for everything I need from now on! Thanks Elizabeth, for being such an outstanding person and for providing ATT experiences that are actually pleasant!

During the process of switching from ATT to Verison I went to ask ATT worker at the store to help me transfer one of the phones was having trouble. A young man tagged as a manager was acting like he was helping me but this boy had an attitude of a HS bully with the condescending arrogance of a narcissist. He had a comeback for everything I said, and he had to have the last word. I have never been treated like this by any worker ever. I assumed he thought since I was leaving ATT that I didn’t matter. I was with ATT for decades. If this guy is their manager he really makes them look pretty bad.

Great job will go back as needed no more to add no more this part is fustrating

First Employee and subsequently a second - Both were very professional and most assuredly helpful! Due to time constraints did not finish with my new phone, but each graciously said they will help me anytime when I do come in.

Super hard workers that really know their stuff.Very patient and passionate. I would recommend the male staff to anyone.