AT&T Store Nixa West Mt Vernon Street

If I could give it 0 stars I would. I was in the store for only 10 minutes and I have never been so disrespected in my life by Rebecca & "store manager" Corey. I say store manager in air-quotes, because anyone that treats customers the way he did, should not be a manager. I would NOT recommend anyone to go into this store in Nixa. Drive an extra 10-20 min into Springfield and go to one of those stores if you really need to go to a store. The associate, Rebecca, made unauthorized changes to our account and then refused to fix them before I left the store. Now we will literally have to pay for it when our bill comes out in a few days.

Long story below if you're interested in what happened:
I went in asking questions regarding my shared account. I am not the primary account holder, but I am an authorized user of the account and this was verified with the associate, Rebecca, before I even started asking questions about the account. She told me that we could only make changes to MY line since I wasn't the primary account holder. Completely understandable, I had no problem with that, since I was only asking questions and going to be potentially making changes to only my line anyways. Turned out that we couldn't make the changes to my plan that day, so I said, "That's ok. No harm was done, our account should be the same as it was when I came, right?"

Well apparently the associate, Rebecca, had removed a work discount from the whole account in order to see if we could make the changes to my line, and then refused to put the discount back on since I was not the primary account holder. She & the "store manager", Corey, said they needed to see the primary account holder & their ID to put the discount back on. The account holder is my mom, but she lives 3 hours away and cannot just popup in their store. The associate should not have even removed the discount in the first place since the primary account holder wasn't there to begin with and that would be making changes to the whole account. Rebecca is the one who messed up our account and then refused to fix it. Even the "store manager", Corey, was disrespectful and had an "I don't care" attitude about the whole situation when I asked to speak to her supervisor. I said to him, "I am not leaving until this is fixed since it never should have been removed to begin with," and he said, "Well I guess you'll be here all night. We aren't fixing it." But yet it never should have been removed in the first place without the primary account holder there.

So now our bill that comes out in 4 days will be a lot higher than it should be because Rebecca made unauthorized changes & removed a discount she shouldn't have and then refused to fix what she did. She even had the audacity to try and blame it on me, saying it was my fault because I was the one who wanted to see what plan options were available for my line and said that she had to remove it in order to even look at the options. She should have told me that if that was the case instead of just doing it.

I normally wouldn't be so angry about something like this since it can be fixed eventually by actual competent AT&T employees, but since our bill comes out soon, and will be so much higher because of this, and the fact that my mom can't just drop what she is doing to go to a store that is about an hour from her home and fix this before the bill comes out, makes me so angry. My mom does not have an AT&T store in her town, so she can't just easily run into a store and have this fixed before the bill comes out. The rudeness and the fact that they tried to blame the customer for the issue THEY CREATED still baffles me. I will be telling everyone I know in Nixa, Ozark, Springfield, and all other surrounding towns to never go into this store.

I’m a local and the Nixa location has always taken good care of me!

Ashley was awesome to work with and was very knowledgeable.

I visited the store to have a plan check to see if I should change my plan. I was greeted right away and in less than 15 minutes was leaving with a new plan and a big saving. I have been to this store several times and have always had great service.

The young girl with the curly blond hair took care of us. My grandson and I went into the store to check out phones. This girl had so much information that she shared with us. She was kind, patient, and we did not feel pressured or rushed. We will go,back there the next time we need new phones. When we got home my daughter saw what we had and she went to the store too and upgraded.