AT&T Store Springfield Campbell

My husband and I had a great experience at this store back on 5/8/20. We had multiple updates and changes to our AT&T accounts. Michael S was great and very helpful! It took a bit as I expected but got all issues taken care of initially with just a couple minor follow up texts and calls to Michael S.

best service above and beyond there job

Pressure. Don't believe a word they're saying. It's not at all free. Ask how much it'll be after first year. Don't go into store unless you want to leave with products you don't want, that'll end up costing you a fortune and no idea what the hell just happened. They spend millions on researching how to play people and train them to attack like a shark. The closer will make it sound amazing. It won't be amazing. Go buy an $80 Tracphone from retail store a monthly plan and don't worry, I promise you, you're not missing out or losing anything. And you be able to afford to eat for next 30 months. And whatever they say the bill will be, add about 10-20% in fees, taxes, and surcharges. If you have to have the latest and greatest and have no or bad credit and they are only way to get it. I strongly advise to start saving before your dream phone comes out and just buying it. Don't let them set it up for you. Be prepared to be locked into a straight jacket contract for 30 months or pay thousands to get out. Understand they'll say it's free then they'll tell you to pay sales tax. Usually about 10%. Nothing is free. Be ready to sit for hours while they're on phone, to say you ssn 6 times to a stranger along with name and DOB. NOTHING is free. They don't care about you. You're just a mark. They're bit required to disclose all infusion information. That's in there gray on gray section of contacts they don't want you to read. They aren't helping you they're exploiting you. Run away.

Mr Austin at your store was exceptional. He took the time to resolve my issues with my go phone. He was patient, kind & never focused on time but on my situation. I was extremely impressed & thankful. One awesome worker he deserves employee of the month! Thank you Austin you are the reason I remain a loyal at&t customer since 05!!

Greeted by Fernanda. She then was our helper. She put us in touch by phone with Felicia at DirecTV. They were able to resolve our billing problem and answer all of our questions. Both very helpful and knowledgeable.