AT&T Store Burlington Burlington

Great customer service! Gabby is a wonderful manager & Chris was a great help, helping us with our new Apple watches and att tv

My feedback didn't go through so I am going to try again. These people are scammers. They are crooks, sneaky, horrible. My husband went to get our son's phone fixed. We had three phone lines. The salesman first lied and said it was a huge fix. The salesman convinced my husband that it was cheaper for us to change our three phone plan to the four phone family deal and we would get a free new IPhone 11. He explained that having four phone lines made the plan cheaper. He believed him but told the guy not to even activate the fourth line Our son would take the new phone and his broken phone would be a dead line. First Issue: They gave our son the new number. My husband went back to get it sorted out. The manager explained that my son's phone was an easy fix but we already took the new plan. As the months progressed we realized we were being overcharged. It was explained that the new phone was free with the promotion - but we were just paying extra "fees" over a length of time The phone was "free" but the fees added up to paying double for the phone. So now we need to pay over $450 extra this month to pay off a phone we didn't need so that one man made a commission. It would have been cheaper for us to just give the man a tip! They should have waived the fees/ the cost for the deceitfullness. DO NOT go here unless you are willing to give up a minimum of $20 a month in fees so one man can make a commission he doesn't deserve. Given that the scam was acknowledged we should not be responsible for it.

Scammers, crooks, sneaky, horrible. My husband went in to get our son's phone fixed. We had three phone lines. The salesman first lied and said it was a huge fix. The salesman convinced my husband that it was cheaper for us to renew our three phone plan to a family deal with four phones and we would get an new iPhone 11 free. He explained that having four phone lines made the plan cheaper. He believed him but told the guy not to even activate the fourth line. Our son would take the new phone and his broken phone would be a dead line. First issue: they gave our son the new number. My husband went bad to get it sorted out. The manager explained that my son's phone was an easy fix but we already took the new plan. As the months progressed we realized we were being overcharged. It was explained that the new phone was free with the promotion- but we were just paying extra "fees"over a length of time. The phone was "free" but the fees added up to essentially paying double for the phone. So now we need to pay over $450 extra this month for a phone (to eliminate the fees) so that one man made a commission. It would have been cheaper for us to just give the man a tip!!! They should have waived the fees for the deceit-fullness. DO NOT go her unless you are willing to give up a minimum of $20 a month in fees so one man can make a commission he doesn't deserve. The fact that this store refused to make good on the offer and reverse the fees caused by this scam is wrong and unethical.

Courteous, informative, helpful

Great customer service!