AT&T Store Delran Delran

HORRIBLE WORK ETHICS. NOT A CUSTOMER IN THE STOERE JUST NICE AC AND BIG SCREEN TV. I MUST OF INTERRUPTED THE PAID EMPLOYEE, FOR A LITTLE CUTOMER SERVICE WAS READY TO DROP A NICE DIME, BUT NOW LOOKING FOR A NEW SERVICE PROVIDERS.

**** Buyers Beware*****

I’ve always had insurance on my phones but never filed a claim. I am not aware of what the insurance covers. The employee advised me the insurance would not cover water damage and, it would make no sense for me to file a claim. I paid off the phone that cost me 350.00 and purchased a new phone that cost me taxes and monthly fees. After speaking with a representative from the 800 number, they advised me the representative did not provide me with the correct information. The insurance will cover all damages, including a lost phone.

I went back to this location to see if the representative would make things right, and he told me that I did not do my job as a customer and insurance information is public knowledge. So, if you are unaware of the insurance policy, he will not only lie to you but take advantage of his customers to secure a sale. There are tons of AT&T locations in this area, and I implore you to shop elsewhere.

And the best part of this entire story is he is the manager at this authorized retailed location, Mike Howard.

I wanted to speak with the owner of the shop, manager kicked me out of the store. Good joob. 👍

Edgard “John” Renaud
I just wanted to send a huge note of thanks and appreciation for Edgar John Renaud! He’s a saint on earth. He was kind,patient, and results oriented in helping my almost 80 year old mom with her malfunctioning iPhone. She was very anxious and frustrated and Edgar was patient with her and went above and beyond to help her resolve her phone issues. He helped me troubleshoot helping her from Virginia and was extremely professional, efficient and very positive. I can’t thank him enough. You are APPRECIATED!

The staff is great but the store terrible. In that large location only one computer works and the WIFI is constantly down. I went four times and my problem remains unresolved. How can AT&T have a location with their WIFI down for days??