AT&T Store Hoboken Hoboken

I would have given 0 stars but you can not. I called twice a few days ago the store actually three times. Twice I was left on hold, and once they hung up on me. The manager Tiffany picked up the phone , says att please hold, i was not even given the chance to say what i needed from the phone call , first call i held 5 minutes , second call I held 7 minutes , both calls picked up by her, and the third time phone was picked up and then hung up. By the way i did finally reach someone who told me she is the manager ( smh) , very disappointed Regardless of what i needed , this is not good phone etiquette. I have worked in retail for many, many years and i would never treat my clients in such a fashion. At least ask what they need then proceed to put them on hold and get back to them in a timely fashion . How is she leading a team , when she cant even handle a phone call? Remember regardless if I am a customer , or I wanted to be a future customer of att, or any other reason , THIS SHOULD NOT EVER HAPPEN. Tiffany work on your management skills , your are the leader and should set the example, maybe some phone etiquette retraining will help improve your management skills. This is totally unacceptable… Follow your company’s commitment to customers .. This definitely did not happen . I am sure if you did this to me it’s not the first time this has happened , people time is valuable, surprised that is not recognized by an employee especially someone in charge, who sets the example for their team. , please use this review to learn that people are the lifeline of the business and should be treated as such

Why isnt there like a ‘No star’ option. Because these guys deserve that. Complete lack of technical knowledge and lack of professionalism is on display when you enter the store. The store manager is rude and does not want to converse or sort out issues. The guys working there are more concerned about their closing hours and not solving problems. They could not even get my sim activated nor could contact their own customer service and said that I would have to come the next day. It has been 5 days since Im trying to get my phone activated. I had to literally go to another location to get it sorted and they solved it in 10 mins.
Pathetic customer service. Complete fools.

Elvin, was amazing. Very helpful and patient. my phone hadn't backed up for 2 years it took a few hours. He was so helpful and never seemed annoyed. Thank you for all your help and I would definitely recommend him and this location

The phone has not been working at this store for at least a month. When I went in for svc. they sold me the wrong this & I had to go back again to let them know, although shouldn’t they know this? Sounds like lack of training or attention to detail. Wasted an hr of time on the phone with customer svc. who could not help.