AT&T Store Farmington Animas Valley Mall

Not happy with management, I was walking past the store today, and a customer was just screaming at a female employee using the F word and MFing every other word he said. He was mad because he received a scam text and she could not do anything about it. I have seen this kind of situation before and today I felt, I needed to do something about it. So I look on the web site and see some of these comments. Can you imagine how you would feel, if you had to put up with this kind of verbal abuse on a daily basis... No one deserves to be treated like this. Management should tell the customer to go else where. People have changed since the corporate motto "The customer is always right" came about. Being yelled at and MFed is absolutely ridiculous.

Very rude and unprofessional. I will not be going back to this store. I would rather drive across town!

Very unprofessional, your employees need better customer Service. Super Rude, unfriendly, not willing to help. Both times I have dealt with this guy I have had the worst service! Im pretty sure his names caudio!

HORRIBLE customer service. I called the store ahead of time twice with a few questions the GIRL that answered the phone seemed flat out rude because of her tone. I came to the store and I’m assuming that GIRL was the same person that answered my phone call. She didn’t seemed like she wanted to help me and she seemed annoyed it was mainly the tone of her voice it wasn’t welcoming at all. There were no customers in the store I can see why. I went to the other location in Farmington where I was greeted and was helped by a nice welcoming representative. Please reevaluate your employees I’m sure there are other workers that would have better customer service. The store is located inside the mall you’d figure it would be busy but nope it was completely dead. Horrible attitude.

I have been a customer for more than 17 years, and I had questions regarding my current service plan and wanted to look at possibly changing my plan. The associate responded that she didn’t know, to many of my questions, nor tried to offer or see how I can get the answers. These were questions that I’ve asked before at other locations and over the phone with ATT, and they were able to have answers. It’s hard also not to visually see the plan prices or what it offers to make a decision. I had to memorize what choices she said and then make a decision. And she seemed annoyed with the questions I had. Mainly it was her attitude, and wasn’t at all good with people skills. Sadly, it comes off to me like she didn’t want to be working. Wish I could of got another associate as soon as I picked up on the attitude. And here I was happy to see there was no other customers at all in the store, so I was able to get help as soon as I walked in, but after that experience walked out very disappointed with the service I got. I’ll stick to the other locations or phone service to avoid a employee like this.